Public Safety Telecommunicator

General Description

Under the general direction of the Communications Center Shift Supervisor, the main focus of this position is to respond to both routine and emergency requests for service and information as the first point of contact for the public calling the agency for assistance.  Requests for service and information from inside and outside the agency are screened to determine the most appropriate action to take whether dispatching of law enforcement, other agency responders, or routing the information via the computer and/or radio.  Calls requiring the dispatch of law enforcement are monitored and supported by this position.  Members exercise considerable independent judgment in determining the seriousness and immediacy of a situation and the most appropriate action.  Work is reviewed through observation and results obtained.  Shift work required.

Supervises Others: No

Qualifications

• High School graduation or equivalent diploma from an institution accredited by an accrediting body recognized by the U.S. Department of Education (DOE) or licensed as a degree granting institution by the Commission for Independent Education 
• Possess a current Public Safety Telecommunicator Certification in the State of Florida
• Or must be able to successfully complete classroom instruction and pass the State of Florida Public Safety Telecommunicator Certification Examination within 12 months of hire
• Typing speed of 25 wpm
• Achieve a minimum score of 80% on a Public Safety Telecommunicator exam
• Must possess a valid Florida driver’s license

Knowledge, Skills, and Abilities

• Knowledge of 10-Codes and Signals
• Knowledge of the geography of the County
• Computer skills to enter and retrieve information from applicable computer systems, ensuring accuracy in entering data and retrieving information in a timely manner
• Ability to elicit critical information from sick, injured, and/or highly emotional individuals, who may be in a stressful or life-threatening situation
• Ability to accurately and rapidly carry out requests for information from deputies in the field
• Time management skills to organize and prioritize inquiries, calls for service, tasks and special assignments
• Interpersonal skills to demonstrate a congenial, respectful and productive behavior and attitude towards others in a working relationship and under difficult situations
• Ability to think and speak clearly in emergency and nonemergency situations
• Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace

Applicants must be tobacco/nicotine free for six months prior to submitting application and during length of employment.

The Pinellas County Sheriff’s Office strives to provide our employees with the best benefits possible. Some of the benefits are Annual Leave (120 hours), Health Insurance, Wellness Incentives, and Education Assistance Program.

The Pinellas County Sheriff’s Office is an EEO/ADA employer and is committed to being a drug free workplace.

TO APPLY FOR THIS POSITION, VISIT OUR WEBSITE: www.pinellassheriff.gov

Any questions can be directed to Human Resources at 727-582-6208 or employment@pcsonet.com