NonProfit Technical Support for Client Success- 2025 Summer Internship
ROI Solutions is the place for you.
- Do you like technology and enjoy solving problems?
- Do you like to work with fun, smart, nerdy, and genuinely good people?
- Do you want to help make the world a better place by working with some of the most progressive nonprofits in the world… those who are protecting the environment, saving wildlife, curing disease, and standing up for human rights?
About The Internship:
The members of the Client Services team are the first point of contact for our clients and their daily work. Each client has a dedicated team of ROI Client Services staff who meet with clients regularly and are responsible for answering questions related to Revolution CRM; managing direct marketing related activities including file pulls, uploads, and quality control; attend discovery meetings for new projects; maintaining and updating business rule documentation. As an intern, you will work with 2-3 client teams to provide the exceptional client service and technical support that our clients have come to expect. You will also have the opportunity to work on internal initiatives such as the creation of Quality Control checklists and templates or interviewing subject matter experts on CRM features in order to publish “Did You Know?” articles. The ideal candidate is forward-thinking, passionate, and excited to create a positive impact within the team and for the client.
- Begins in late May
- Lasts for 10-12 weeks
What You Will Learn:
Exposure to the discovery process, business analysis, project management, troubleshooting, new technologies, and an opportunity to learn the multi-faceted work of ROI Solutions. Gain an in-depth understanding of how a CRM company works, experience handling competing responsibilities in a fast-paced environment, and the opportunity to build meaningful relationships with key stakeholders at nonprofit organizations. Training topics will include:
- Revolution CRM
- Nonprofit fundraising terminology and concepts
- Relational database concepts
- Cyber Security Awareness
- Departmental overviews
- Basic SQL (Structured Query Language)
Requirements:
- Currently pursuing a Bachelor’s degree or similar level skills through an alternative route or have other relevant education/experience.
- Ability to commute to our Medford, MA office; hybrid local remote available after onboarding.
Desired Skills:
- Self-learner with passion and follow-through
- Ability to learn new technology quickly
- Results-driven mindset and passion for working through technical issues
- Client focus and dedication to client satisfaction
- Strong initiative, self-motivation, and ability to complete tasks on time and as committed
- Strong attention to detail
- Excellent communication skills, both written and oral
- Ability to work with cross-functional teams
- Ability to work well in a fast-paced, team environment
- Good analytical and organizational skills
- High level of accountability and integrity
If you don't meet every requirement mentioned above, don't worry. We strongly believe in creating a diverse and inclusive work environment. So, if you find this job opportunity interesting but don't exactly fit every qualification mentioned in the job description, we encourage you to apply anyway. You might be the perfect candidate for this or other similar roles.
About ROI Solutions:
We bring purpose-built solutions to nonprofit organizations working to solve the world’s problems.
ROI Solutions was founded in 1999 to help nonprofit organizations change the world through innovative technology solutions and services. We are focused on sustainable growth, hiring staff committed to working with the nonprofit sector, and constantly evolving our technology and services to help nonprofits succeed in their missions with passion and purpose. This is our calling.
We’re a proudly independent company, meaning we answer only to our clients rather than shareholders and investors. Our clients inspire our product and solution roadmaps, as well as our strategic direction. We’re committed to this model and the opportunity it provides us to develop our solutions based on needs in the nonprofit sector.
ROI Solutions is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds and identities to join us in supporting our client partners in their world-changing work. It is a requirement that all ROI Solutions employees demonstrate a commitment to valuing diversity and contributing to an inclusive working environment.