Assistant Operations Manager
Our Assistant Operations Manager partner with the Operations Manager to complete day-to-day tasks including greeting and directing members as they enter the gym, supporting member requests and inquiries, and performing various operational tasks to maintain the facilities and direct fellow employees.
Department: Operations
Position Purpose: Be a great host, the member's best source of information, and create a fun atmosphere for members, guests and staff. Take ownership of the member experience and business objectives in the absence of the Service Manager.
Other Responsibilities:
- Customer Service
- Payment on Account
- Club cleanliness
- Building and equipment maintenance and safety
Accountabilities:
- Greeting/Farewell to all that walk in/out of the front door
- Phone Power Protocol
- Front Desk training, coaching, success, and problem resolution of front desk staff
- Cash Protocol
- Check-Ins, including guest and employee
- Manage alerted check-ins
- Monitoring Coolers, Drink/Bar Inventory, and Sales
- Monday Medallia Survey Responses
Other requirements:
- Must successfully pass background check.
Position Type
Full-time
CA Only Pay Range
CA Only Pay Range: $17.00 - $22.28