Emergency Services Dispatcher 1

EMERGENCY SERVICES DISPATCHER 1

WHAT YOU WILL BE DOING:

You will be providing support for field enforcement units of the Department of Public Safety at the Alaska State Troopers North Operations Center. You will be answering emergency and non-emergency phone calls and dispatching units to calls for service via the radio.
 

OUR ORGANIZATION, MISSION, AND CULTURE:

The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. As an Emergency Services Dispatcher, you will be instrumental in ensuring this mission is met by providing direct support for law enforcement activities. As a member of the dispatch center’s team, you will contribute to a positive working environment based on transparent communication, teamwork, continuing education, accountability, and integrity.

THE BENEFITS OF JOINING OUR TEAM:

In this position, you will gain training and experience as part of an exceptional team of dispatchers in helping the public and assisting State Troopers. Emergency Services Dispatchers serve as the first point of contact in emergency situations and are the lifeline for many citizens around the State of Alaska and State Troopers in the field. You will be provided training opportunities to help you grow and develop your skills.

THE WORKING CONDITIONS YOU CAN EXPECT:
The Emergency Services Dispatcher 1 position is based in Fairbanks and located at 1979 Peger Road in a secure facility. The work environment is fast-paced – we answer more than 135,000 calls per year. Each day is dynamic with the opportunity to interact with people from many different backgrounds and provide life-saving assistance in many challenging situations. You will be part of a team of dispatchers who truly are the heart of the telecommunications services provided by the Department of Public Safety.

WHO WE ARE LOOKING FOR:
To be successful in the position a candidate will need to possess the ability to:

• Applicants with the ability to produce consistently high-quality work in an environment with numerous interruptions and rapidly shifting priorities
• Applicants with the ability to work with confidential and sensitive information
• Applicants who are willing to work shift-work, weekends, holidays, and overtime
• Applicants with the ability to operate multiple telephone lines
• Applicants with exceptional critical thinking skills

The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property.  All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team.

MINIMUM QUALIFICATIONS:

• Two years of work experience. Six months must be experience that entails clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
• The ability to type 30 WPM.
• Post-secondary education or vocational education can substitute for up to 18 months of work experience.

ADDITIONAL INFO:

• A background check and investigation are required.
• Shift work is required.