Housing Specialist

Housing Specialist

Job Summary:

This full-time (40 hours a week) position is part of a team which provides customer service to community members seeking government subsidized rental assistance in Brown County through the Housing Choice Voucher Program.  

Job Duties include:

• Learning and applying local and national program rules, regulations, policies and updates.
• Collecting, interpreting, and calculating necessary data for income, assets, deductions, household composition and housing expenses, and determining eligibility.
• Delivering excellent customer service to meet client and area landlord’s needs and educate them about the program.
• Assisting clients by making appropriate referrals to other ICS internal programs, such as Family Self-Sufficiency or Homeownership, or to other external services that might help meet their needs.
• Calculating housing payments and processing any over/under-payments.
• Requesting annual background checks and verifications.
• Representing ICS in case appeals, fair hearings, and community meetings.
• Liaison with the ICS Inspection Department. 
• Participating in team meetings.
• Engagement in company sponsored events (i.e. Ladder of Hope).

Qualifications:

• Prefer two years at a university, community or technical college, with coursework in business, diversity, or social services.
• Prefer experience with low-income or otherwise disadvantaged groups of people.
• Knowledge of Housing and Urban Development (HUD) rules, regulations and programs a plus. 
• Bilingual helpful.

Applications will be accepted until the position is filled. Send cover letter and resume to

 jen@hrstaff.net 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetics, national origin, age, disability or veteran status.