Assistant I - Business & Community Education
Assistant I - Business & Community Education
Job Summary
Are you detail-oriented and have strong communication skills? Are you passionate about making an impact and empowering others with life changing opportunities? If so, Hawkeye Community College has a great opportunity for you!
Our Business and Community Education department is looking for an Assistant I to join their team. The Business and Community Education department provides services to the community, students and businesses looking for short-term training, continuing education, workforce training, apprenticeships, customized business training and community resources.
As an Assistant I you are responsible for providing administrative support to the Business and Community Education department. Your responsibilities include providing excellent customer service as well as providing support for a variety of special projects, committees, functions, and activities. Additionally, you oversee student records, open enrollment registration, third-party billing, receive payments, and provide customer service and support for instructors and students.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
- Fields questions from instructors, staff, students, families, callers, visitors, and/or customers via in person, telephone, or by email.
- Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
- Assists and directs students with class registration and payment.
- Receives transcript and certificate requests, locates information, and sends to student, employer, or college.
- Works closely with Enrollment Services, Business Services personnel and Business & Community Education Managers.
- Prepares classrooms for instructors, including setup and troubleshooting of equipment, preparation of supplies, and sanitization.
- Creates certificates for public and contract training classes as needed.
- Responsible for ordering and tracking equipment, office supplies, and maintaining check-in and check-out documentation as needed.
- Prepares daily bank balancing.
- Ensures operation of office equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; arranging for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Creates and maintains paper and electronic databases and records with accuracy and confidentiality.
- Scans and copies documents as needed.
- Coordinates materials and refreshments for activities and meetings include arranging room setup.
- Prepares daily report of current students for Hawkeye Alert.
- Contributes to team effort by accomplishing related results as needed.
- Participates in campus committees as assigned.
- Performs other duties as assigned.
- Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
- Associate degree and two (2) years of experience in a related field or a combination of education and experience to total four (4) years.
- Demonstrated ability to work with minimal supervision.
- Demonstrated ability to work a flexible schedule to include evenings and weekends.
- Demonstrated ability to handle confidential/sensitive information with discretion.
- Demonstrated ability to communicate effectively verbally and via written correspondence.
- Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
- Ability to demonstrate strong interpersonal communication.
- Demonstrated ability to execute organization and department policies and procedures.
- Demonstrated ability to demonstrate effective organizational skills to manage multiple and shifting tasks/demands to meet timely deadlines.
Preferred Qualifications
- Working knowledge of File Director document application
- Bachelor’s degree
- Experience working in a community college setting
Working Conditions
Anticipated schedule is Monday - Friday from 7:00 am – 3:30 pm with occasional evening and/or weekend hours as needed based on class schedule.
Work is performed either in or a combination of an office setting and/or classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time non-exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement / tuition remission; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
- Salary/Wage is dependable on education and experience
- The wage range for this position begins at $16.30/hr. ($33,900 annually based on full-time hours).
Application Procedure
- Complete an online application at www.hawkeyecollege.edu/employment
- Submit/upload a cover letter addressing the following:
- Explain your working knowledge and experience of computer software including but not limited to Microsoft Office and Google Suite. Additionally, share how you used the various software including the types of documents that you have created.
- Describe your work experience with multi-tasking, troubleshooting and working with project deadlines.
- Submit/upload a resume.
- Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
- Submit/upload a cover letter addressing the following:
- Priority screening is set to begin on Wednesday, January 8, 2025.
- Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity. The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov.
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.