Fraud Strategy Analyst- Digital Payments

The Fraud Strategy Analyst is accountable for monitoring and developing fraud risk strategies for Digital Payments. Responsibilities include evaluation of new tools and processes to enhance detection, reporting on overall Fraud losses and trends in addition to monitoring strategy performance, analyze data and develop fraud rules to mitigate and prevent fraud losses. Reconcile numerous metrics and condense/summarize performance for our Executives and Business Partners. The candidate will drive reductions in fraud losses through development of data driven solutions, which requires strong SQL/SAS, analytic and problem-solving skills, implementation, and monitoring of effective fraud controls, while partnering with model management, Fraud Operations, Product team and external vendors.

Primary responsibilities include:

• Monitor fraud trend and develop fraud strategies, tools, processes to deliver superior fraud detection while balancing customer experience
• Assess new and existing products and services for fraud risk and propose mitigating controls
• Strong partnership with vendors, various product teams, fraud operations and technology team to effectively manage the fraud controls for Digital Payments
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal Citizens Bank Policies and Policy Standards
• Develop, implement, monitor, and provide performance tracking of fraud strategies and fraud prevention tools and processes
• Conducts ongoing analysis to identify root cause of fraud trends and propose potential solutions
• Effectively manages competing priorities of requests working under strict deliverables

Required Skills/Experience:

• Knowledge of all fraud types and able to identify the multiple attributes that categorize those types such as First Party Fraud, ATO, Scams, Synthetic, etc
• Proficiency with data extraction/manipulation/mining tools (data processing and analysis) such as SQL
• Proficient with Microsoft Office applications; Advanced Excel and PowerPoint
• A clear understanding of business requirements to address deliverables promptly
• Strong problem solving and analytical skills preferably in Financial Services industry
• Must also be able to collaborate with multiple product owners to look for additional procedure and rule opportunities, create new proactive processes and reporting to mitigate fraud for that specific product.
• Excellent communications (oral and written), interpersonal / business partnering, and organizational skills

Preferred Skills/Qualifications:

• Knowledge of the fraud life cycle, industry trends and fraud tools/solutions preferred
• Experience with the project management lifecycle through Agile
• Previous experience with managing fraud risk at another financial institution

Education:

• Bachelor’s Degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline

Candidates must currently be a U.S. Resident to be eligible for this role.

• Please note that U.S. Immigration sponsorship or work visa is not available for this position and candidates must have permanent authorization to work in the U.S.

Hours and Work Schedule

Hours per week:  40

Work Schedule:  8:30 - 5:00, Monday - Friday