Customer Experience Specialist
Our Customer Experience Specialists strive to deliver a 5-star experience to all customers they serve. The Customer Experience Agent must possess the ability to prioritize, problem solve, fulfill requests and maintain the database while building a positive relationship with our customer.
Job Duties:
- Field inbound customer calls and resolve customer concerns that may include billing, monitoring agreement questions and service scheduling.
- Ensures customer inquiries are resolved in a timely and accurate manner while adhering to Safe Street’s established procedures and controls.
- Utilizes exceptional time management skills to accomplish assigned tasks
- Provide high level of customer service; both on the phone and in person
- Maintains professionalism in dealing with customers and co-workers at all times
- Must have excellent typing and computer skills including, but not limited to, Microsoft Office Suite including Outlook and Excel
- Must be able to understand and write email messages and general correspondence
- Flexible schedule
Additional Requirements:
- Strong analytical ability required to effectively communicate with all levels of employees, management and customers
- Attention to detail
- Must have a positive “can do” attitude and contribute to a positive work environment.
- High School Diploma
- A minimum of one to two years of Customer Service-related experience