Case Manager (Help Line)

Under general direction, ensures callers who access the Call-in and Referral Center Help Line receive a high standard of care response (intake, assessment, counseling, needed treatment referrals and follow-ups), conducts assessments of callers based on the needs identified, arranges treatment options (referrals) and monitors multiple services from service providers to best serve callers. Responsibilities and essential duties include: engage in highly confidential and sensitive interactions with callers; manage calls from individuals related to substance abuse and other declared crisis; triage calls and assess needs based on information gathered from callers; connect callers with needed services, service providers and/or professionals; maintain regular contact with provider agencies; maintain a complete inventory of service programs for quality referrals and assistance; provide callers with accurate information about treatment options; follow-up with provider agencies to track callers' follow through with appointments based on referrals; assist with data entry into online HUB database (Care Coordination System); attend and participate in meetings; assist with projects, as assigned; assist with monthly reports and reports to funder source(s); perform other related duties, as assigned 

Requirements: 

Completion of a four-year degree in social work, or related field with two (2) years of social work or case management experience; must have an active Licensed Social Worker (LSW) licensure or be a Licensed Chemical Dependency Counselor II or Ill; knowledge of social work principles and techniques; proficient computer/word processing aptitude (i.e. ability to work in MS Applications such as MS Word, Excel, Outlook); excellent organizational and customer service skills