Insurance Customer Service Representative

Join our Team as an Insurance Customer Service Representative!

As an independent insurance agency, we’re looking for new team members who have a desire to help people with their insurance needs. We offer affordable insurance products to SELCO’s members and nonmembers alike. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits! To learn more about SELCO, view the full position description, and apply, please visit https://www.selco.org/join/careers!

We are currently looking for full-time (non-exempt) Insurance Customer Service Representative to join our team!  In this role, you will be responsible for selling SELCO Group’s products and services while providing assistance to prospects and existing insurance clients through in-person, phone, and other electronic channels (i.e. email, chat).

This position will work onsite at the Gateway Branch in Springfield, Oregon. The successful candidate will need to be available to work 40 hours per week, Monday through Friday from 8:30am-5:30pm.

COMPENSATION

Base Salary: The full salary range for the Insurance Customer Service Representative position is $20.90 to $28.55 per hour, with new hires generally starting between $22.15 to $25.95 per hour, based on relevant knowledge, skills, education, and experience. This range will be converted to semi-monthly ranges for full-time employees. 

Annual Incentive: In addition, all SELCO Insurance Service team members are eligible for an annual incentive bonus based on the completion of 3-5 team and individual goals, set by your supervisor at the beginning of each year. The total incentive received is calculated based on the percentage of the goals you complete.  Incentive amounts can range from 0%-12% of the prior year eligible earnings (with the average payout for the last 3 years being 12%).

BENEFITS

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more. 

Check out our complete benefits list here!

POSITION DETAILS

Essential Functions include (please see the position description for a comprehensive list):

• Welcome and interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help in person, over the phone, and via e-mail.
• Maintain a professional, courteous, and helpful demeanor with team members, management, and members.
• Update client and insurance information with insurance companies and in SELCO Group’s insurance systems in a timely and accurate manner.
• Generate insurance sales through internal referrals and service existing policies.
• Finalize insurance sales by ensuring appropriate documentation is accurately completed in a timely manner.
• Perform various administrative duties e.g., distribute mail, order supplies, prepare letters and memorandums, facilitate meetings with team members, etc.
• Deepen client relationships by determining client needs and promoting and cross-selling SELCO companies’ products and services.

Required Skills and Abilities include (please see the position description for a comprehensive list):

• Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people, Value them. Ask how you can help. Listen.  Help them. Invite them back.
• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.
• Ability to learn and competently use SELCO Group’s insurance software system.
• Ability to learn and apply each insurance company’s underwriting and application processes.
• Strong analytical ability with active listening skills.

Required Education and Experience

• High school diploma or equivalent; and
• At least two (2) years of customer service and sales experience; and
• Valid Property & Casualty License from the State of Oregon is required (this requirement may be waived for the first 90 days of employment); and
• Must be bondable.