IT Support Specialist

Are you a tech-savvy professional with experience in the legal industry looking to make an impact in a dynamic and collaborative environment? Our law firm, with three offices across Louisiana, is seeking a highly motivated IT Support Specialist to join our team. This role is integral to ensuring smooth technology operations and providing excellent support for employees at all levels.

Key Responsibilities

• Serve as the primary point of contact for IT support, troubleshooting hardware, software, and network issues.
• Collaborate effectively with outsourced IT providers to address complex issues and maintain system performance.
• Assist employees at all levels with technical challenges, providing guidance and solutions in a professional and approachable manner.
• Support and optimize the use of Microsoft 365, including Outlook, Teams, Word, and Excel.
• Ensure the efficient use and maintenance of document management systems.
• Create, enforce, and update IT policies, procedures, and standards to ensure high-quality data integrity.
• Regularly monitor and initiate software updates to maintain system efficiency and security.
• Maintain and update system inventory logs to track equipment and software.
• Build and deploy desktop and laptop Windows PCs, ensuring proper installation and configuration.
• Install and configure standard applications used across the firm.
• Report faults and configuration requests to third-party suppliers and monitor resolution progress.
• Monitor the IT support mailbox, ensuring timely responses and resolution of requests.
• Work with the phone provider to assign and manage employee extensions.
• Coordinate IT needs for new hires, including equipment setup and account configurations.
• Provide expertise and hands-on support during system conversions, ensuring smooth transitions with minimal disruption.

Requirements

• Proven IT support experience in a law firm or legal services environment (required).
• Strong proficiency in Microsoft 365 applications and document management systems.
• Hands-on experience with hardware troubleshooting and maintenance, including desktop and laptop deployment.
• Knowledge of IT policy development and implementation.
• Excellent communication skills and the ability to work with employees at all levels of technical expertise.
• Self-motivated and self-directed, with a proactive approach to identifying and resolving issues.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Willingness to travel occasionally between office locations to provide on-site support.