Account Coordinator

The Account Coordinator will provide administrative and client support to the client services team and agency principals. This role will also assist in the day-to-day administration of all marketing aspects (including but not limited to) creative services, traffic, social media management, website development, and digital marketing initiatives to attract potential customers and retain existing clients for the agency.
The position includes maintaining a high level of awareness of client activities, detail-oriented program and project management and professional communication with client contacts as needed.

Essential Functions:
• Assist Creative Services Manager with traffic and other tasks as needed
• Assist Social Media Manager on tasks as needed
• Assist Client Services team with internal trafficking of projects through the creative team
• Manage timelines and resources for incoming/current/ongoing projects
• Prepare and format branded account service-related documents such as meeting agendas, meeting reports, proposals, presentations, and other client communications and correspondence
• Conduct research
• Assist in administering client set-ups (i.e. hosting, social media accounts, email newsletter programs, etc.)
• Obtain schedules and advise the project team of any delays or variances
• Participate and provide any necessary documentation for client meetings and conference calls
• Collect, manage, and store assets for client projects such as imagery, content, logins, etc.
• Create client reports
• Prepare and format branded account service-related documents, such as meeting agendas, meeting reports, proposals, presentations, and other client communications
• Assist with project QA testing, including websites and email campaigns
• Respond to and deliver client and internal requests in a service-oriented manner
• Recognize and communicate what project details may have an impact on a project budget
• Foster a good working relationship with clients, either through direct contact or in support of client needs
• Stay current on all aspects of all marketing trends and other areas affecting client business
• Review vendor quotes and verify production specs
• Provide other administrative support to Client Services team
• Have a clear understanding and be able to work in the following marketing channels (digital and print) defined as:
-Social Media
-Public Relations
-Content Creation/Management
-Websites
-Media Planning/Buying
-SEO
-Marketing Campaigns/Collateral
-Blogging
-Special Events
-Branding
-Video
-Direct Mail

Qualifications

•Bachelor’s degree in marketing/communications major strongly preferred
•Keynote, Pages, Excel, Word, PowerPoint, Adobe InDesign, Photoshop and Illustrator skills required
•Excellent time management and organization skills
•Ability to define project management processes, tools, and templates for projects and understanding of agency and project management software
•Excellence in both written and oral communication skills, as well as the ability to help foster and cultivate a positive team atmosphere
•Ability to work in a highly disciplined process-driven development environment
•Strong client liaison skills and ability to build long-term productive client relationships