Coordinator II/Coordinator III (4 positions)

Job Description Summary

These professional registrar positions are responsible for monitoring and maintaining database applications and processes about one or more of the following areas of specialization within the office of the University Registrar: Class scheduling, transfer evaluation/articulation, degree clearance, curriculum approval, registration, and academic records. 

This position may be approved for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason.

Job Description

Duties and Responsibilities:

• Communicates policies, timelines, and deadlines with academic departments regarding the business processes of the University Registrar’s office and ensures that deadlines are met, policies are enforced, and processes followed.  Addresses non-compliance with policies and procedures.  Ensures accuracy of data in Banner and supplemental systems.     
• Manages and troubleshoots University business systems and provides guidance and training to faculty, department/division administrators, and students on all campuses to facilitate the use of these systems and applications including, but not limited to, Administrative Banner and Banner Self-Service, 25Live, PAVER, Transferology, uAchieve, BI Publisher, CAT/CIM, Change of Program, Change of Grade, and ROR.      
• Manages and programs for all campuses' basic Banner and integrated software processes and applications related to functions such as semester/term development and scheduling, registration, end-of-term closure, degree clearance and posting, course catalog maintenance, degree audit, and transfer credit articulation and posting.
• Resolves complex issues for faculty, staff, department/divisional administrators, and students.
• Performs testing of Banner, Workday, and/or other  University business systems for upgrades, enhancements, and production issues.   
• Other duties as assigned.

Additional Responsibilities for Coordinator III:

• Trains and directs workflow and assigns tasks to the office of the University Registrar support staff.  Has significant input in performance evaluations of support staff.  Manages student workers.
• Resolves complex and/or escalated issues for faculty, staff, department/divisional administrators, and students.      
• Performs and coordinates testing of Banner, Workday, and University business systems (noted above) for upgrades, enhancements, and production issues.
• Other duties as assigned.

Minimum Qualifications:

 Coordinator II minimum qualifications:

• Bachelor’s degree (by employment start date) plus one year of experience, or Associate’s degree (by employment start date) plus three years of experience or seven years of experience with increasing responsibility.

Coordinator III minimum qualifications:

• Bachelor’s degree (by employment start date) plus two years of experience in a university registrar office, or Associate’s degree (by employment start date) plus four years of experience in a university office or eight years of experience in a university registrar office.

Preferred Qualifications:

• Experience working within a team environment.
• Experience with staff training and supervision, and experience in a University Registrar’s Office or academic division, academic department, or academic advising office including functions and practices.

Required Knowledge, Skills, and Abilities:

• Effective written and oral communication.
• Must possess strong analytical, problem-solving, and communication skills congruent with collaborative management style.

Preferred Knowledge, Skills, and Abilities:

• Knowledge of student information systems (Ellucian Banner strongly preferred) and depending on areas of specialization, supplemental systems and applications such as 25Live, uAchieve, Transferology, CAT/CIM.  Knowledge of University policies, and federal and state regulations.
• Microsoft Office (Excel and Microsoft Word) and data analysis

Required Application Documents

Resume and cover letter