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CPS Hotline Specialist (Social Services Specialist III)

Fairfax County Government
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Job Announcement

 

This position includes a signing bonus of $2,500 (full-time) for new county hires.
 

 


The Division of Children, Youth and Families (CYF) of the Department of Family Services (DFS) is seeking a CPS Hotline Specialist to receive, evaluate and document reports of suspected child abuse and neglect. DFS is committed to strengthening the well-being of its diverse community by protecting and improving the lives of all children, adults, and families through assistance, partnership, advocacy, outreach, and quality services. To learn more about DFS and its Mission, Vision, and Values, please click here.

The CPS Hotline Specialist is a member of the Child Protective Services (CPS) Hotline. The primary responsibility of this position is to document reports (i.e., telephone, oral, written, fax, and/or email) of child abuse and/or neglect; serve as a policy expert on the related Virginia Code; and to assess the nature and extent of need. Must work during County observed Holidays when Fairfax County Public Schools are operational.Duties of the CPS Hotline Specialist include:
 

  • Evaluates and determines if the reported information of child abuse and/neglect meets the statutory and agency guidelines for child maltreatment.
  • Serves as subject matter expert surrounding state and local policies on screening child abuse and neglect referrals.
  • Implements and leads the Review, Evaluate, and Direct (RED) Team of CYF Safe & Connected Model to determine the validity, response time, and track assignment for reports of child abuse and neglect.
  • Provides information and referral resources, and brief (immediate) crisis intervention to callers for referrals/inquiries that do not warrant a CPS intervention.
  • Uses automated technology in multiple systems to support the decision-making and assignment process.
  • Documents all validated and invalidated referrals in the automated computer systems, OASIS in accordance with state and local policy.
  • Assigns validated referrals by alerting assigned worker/supervisor of referral.
  • Provides an overview of the CPS Hotline process to staff, supervisors, and managers.
  • Performs other duties as assigned to ensure child safety and improve outcomes in families.


KNOWELDGE, SKILLS, and ABILITIES:

  • Knowledge of child protection laws, rules, and regulations.
  • Knowledge of conducting child protective services assessment and investigation.
  • Knowledge of foster care and adoption laws, rules, and regulations
  • Knowledge of conducting child protective services assessment and investigation.
  • Ability to assess safety and risk.
  • Ability to perform comprehensive assessment.
  • Ability to interview, assess needs, counsel, and refer clients to other resources as needed.
  • Possess critical thinking skills, ability to apply critical thinking, knowledge, and research.
  • Ability to meet deadlines and keep up with documentation.


All Fairfax County Government employees are expected to adhere to the Standards of Conduct. In maintaining a drug free workplace, employees are prohibited from manufacturing, distributing, possessing, using or being under the influence of alcohol or illegal drugs while at work or on county premises.

 

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Thorough knowledge of the principles and practices of social work;
Thorough knowledge of current social service problems and methods/approaches to address issues;
Thorough knowledge of regulations and guidelines relating to the assigned area of social service specialization;
Knowledge of casework supervision practices and procedures;
Ability to analyze case information and to reach sound decisions on the basis of such information;
Ability to communicate clearly and concisely, both orally and in writing;
Ability to use automated technology to establish and maintain case records;
Ability to maintain professional ethics and confidentiality of client information;
Ability to establish and maintain effective working relationships with a variety of individuals.;
Ability to schedule and manage workload sufficiently to meet deadlines;
Ability to provide guidance, direction, supervision and coaching to less-experienced staff;
Ability to provide management and oversight of a program or project.

Employment Standards

MINIMUM QUALIFICATIONS:
Graduation from an accredited four-year college or university with a bachelor's degree, plus three years of professional social work experience. A master's degree in a related field may be substituted for one year of the required experience.

Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement. 

CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position must satisfactorily complete a criminal background check, driving record check, and a Child Protective Services check.

PREFERRED QUALIFICATIONS:

  • Master's degree in social work (MSW) or a related human services degree.
  • Experience in child protective services investigations and/or on-going.
  • Experience working with CPS computer automated systems (i.e., Virginia Department of Social Services (VDSS) database such as SPIDeR and OASIS)


PHYSICAL REQUIREMENTS:
Ability to communicate clearly and concisely, both orally and in writing. Ability to use automated technology. Ability to concentrate and multi-task in a fast-paced environment. Mobility to attend meetings at various county locations. Ability to perform duties in a position that is sedentary in nature. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview; may include practical exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.  

 

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.