Manager, Membership & Business Services

Job Title: Manager, Membership & Business Services

Organization: West Central Association - Chamber of Commerce (WCACC)

Location: Chicago, IL (Hybrid)

Position Type: Full-time

The West Central Association - Chamber of Commerce (WCACC) is looking for an individual to join our team as a full-time Membership & Business Services Manager. In this role, you will  lead efforts to drive new memberships and support our growing membership base and build a stronger sense of community.  We are looking for a self-motivated, extremely collaborative and organized person with a desire to help businesses grow.  The position reports to the Executive Director and supports the various committees that support our mission. The salary for this position ranges from $55,000 to $60,000, based on experience, with an anticipated workload of 40 hours per week. 

Note: requires flexible hours based on evening and weekend events

Responsibilities:

• Be on the front line of membership communication, including taking calls, responding to emails, and regular follow-up with members
• Drive new WCA memberships and renewals of existing memberships  
• Lead member event planning and implementation, and monitoring of and event timelines to ensure budgetary and scheduling constraints are met 
• Oversee event registration, ensuring the greeting of all members to events on behalf of the WCA.  Manage WCA’s post-event follow-up, organizing and executing surveys as needed 
• Partner with Event & Marketing Manager to post member content to WCA website and social media assets. 
• Update and maintain the WCA contacts on various databases (i.e. Hubspot, Constant Contact and others) 
• Fulfills the responsibilities as the sole service provider for Greektown Special Service Area #16 
• Lead regular communication with WCA members on all relevant topics, including member benefits, events, opportunities, etc, and that all member requests and communications are responded to in a timely fashion 
• In conjunction with the Membership committee, create new member onboarding, including ambassador program, ribbon cuttings and new member meet + greets.
• Develop membership programming, including training, content and materials to contribute to business growth and encourage renewals.
• Ensure that the WCA membership list is kept current and up to date, with membership due dates and overdue notices communicated to each member as needed. 
• Manage the WCA Membership and Hospitality Committees
• Manage membership invoicing, monthly financial documents and accounts payable and receivable needs with the help of the WCA bookkeeper 
• Assist with the preparation of documents for tax filing and other vendor requirements 

Qualifications:

• Bachelor's degree or equivalent combination of education, training, and 3-5 years of work experience (non-profit or chamber experience is an asset).
• Experience working in a membership-based association, chamber of commerce or civic environment preferred.
• Proficiency in Google Workspace, MS Office applications, social media platforms and online software applications (Hubspot, Squarespace/Wordpress, Canva, Constant Contact). 
• Can and implement in an organized manner with a high attention to detail. Ability to create and manage multiple detailed timelines. Strong interpersonal communication skills, with the ability to work in group settings.
• Charismatic and comfortable interacting with new members and forging connections between members.
• Strong organizational skills and ability to manage projects with many moving parts 
• Good with follow-up and has a customer-focused approach.
• Team player with the ability to learn and collaborate in a fast-paced environment 
• Excellent writer and communicator (in both the written and verbal form) 
• Ability to think outside the box and ability to articulate ideas and suggestions
• Familiarity with or resides in the West Central area; residency in the City of Chicago is required. 
• Able to lift 50 lbs.

Salary:

• $55,000 - $60,000, commensurate with experience and qualifications.

About the WCACC:

• With over 100 years of history in Chicago, WCACC is dedicated to enhancing the well-being of its member businesses, institutions, and organizations. Advocating for business and property owners, the chamber encourages a healthy business environment by providing a unified voice, supporting development, and attracting new businesses and residents. WCACC is a 501(c)6 non-profit organization, a City of Chicago Delegate Agency, and the sole service provider for Greektown Special Service Area #16.
   

To Apply

Applications are accepted through December 31, 2024.  Please submit a cover letter, and resume, including LinkedIn profile to:
 

https://forms.gle/o4XzenzCXeBVCPiz9

No phone calls or recruiters please.

Equal Opportunity Employer:

The West Central Association Inc. is an equal opportunity employer that is committed to building a culturally diverse staff. We strongly encourage candidates of all backgrounds.