Office Administrator

Office Administrator

General Responsibilities:
The responsibility of the Office Administrator position is to serve as the primary contact for customers and policy owners and assist with work as needed. Specific responsibilities include but will not be limited to:
• Greet visitors and direct them appropriately
• Answer, screen telephone calls
• Maintain telephone system and agency directory
• Maintain conference rooms
• Process incoming and outgoing mail; deliver outgoing mail to Post Office
• Maintain the reception area
• Maintain kitchen area and supplies
• Maintain inventory and order office supplies as needed
• Answer basic policy owner/policy benefit questions
• Act as administrative support for financial representatives
• Complete and/or assist with projects as assigned by the Director of Risk Services and/or Chief Operations Officer
• Cross-train in other support roles
• Send client correspondence via email
• Communicate with clients regarding appointment reminders
 

Qualifications:
It is recommended that the Office Administrator position have the following qualifications:
• Ability to obtain State of Iowa Life and Health License within 6 months
• Basic computer and Microsoft Office experience
• Multi-line phone experience preferred
• Customer service experience strongly preferred
• Ability to handle detailed work with high degree of accuracy
• Excellent interpersonal skills
• Experience in problem-solving
• High level of organizational skills
• Excellent written and oral communication skills
• Professional office skills
• Ability to take independent action to make sound decisions
• Ability to be flexible and open-minded.
• Ability to work effectively with people at all levels