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Working Title: Appeals Manager
Job Class: Revenue Assistant Director 2
Agency: Revenue Department

  • Job ID: 79835
  • Location: St. Paul
  • Telework Eligible: Yes, Hybrid
  • Full/Part Time: Full-Time
  • Regular/Temporary: Unlimited
  • Who May Apply: Open to all qualified job seekers
  • Date Posted: 12/02/2024
  • Closing Date: 12/23/2024
  • Hiring Agency/Seniority Unit: Revenue Dept / Revenue-Managerial
  • Division/Unit: Appeals & Legal Services / Appeals Units
  • Work Shift/Work Hours: Day Shift
  • Days of Work: Monday - Friday
  • Travel Required: Yes, up to 5%
  • Salary Range: $46.68 - $67.01 / hourly; $97,467 - $139,916 / annually
  • Classified Status: Classified
  • Bargaining Unit/Union: 220 - Manager/Unrep
  • FLSA Status: Exempt - Executive
  • Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

 

This position manages laws, rules and policies governing the administration of the Appeals units for which the division is responsible, including: corporate franchise, S-Corp, partnership, estate, fiduciary, individual income, sales and use, withholding, MinnesotaCare, penalty reconsiderations, collection processes such as successor liability, and property tax refunds. This is accomplished in a manner that is consistent with the department’s mission, vision, values and strategies and that is tailored to meet the needs of the division’s customers. This position manages Appeals units operational policy development and measurements, and work force planning activities administered by the Appeals units. This position also participates in department-wide tax policy development as well as tax policy that involves the Appeals, Legal Services, and Disclosure division appeals tax types.

This position requires in-office 1-2 days per week or as negotiated with management at the time of hire.  Employees will be required to complete a telework agreement.  Teleworking employees are required to live in Minnesota or in a state bordering Minnesota. 

Qualifications

 

Minimum Qualifications

  • Four (4) years of professional supervisory experience that includes demonstrating effective leadership and management skills. 
  • Knowledge of auditing and administrative appeals. 
  • Communication skills, both oral and written, sufficient to explain complex operational procedures, appeals best practices, and sensitive, controversial issues to staff and leaders in a clear and concise manner. 
  • Ability to analyze problems sufficient to develop creative solutions and alternatives for consideration that will best meet the needs of the agency and the ability to develop and implement program activities to address an ever-evolving work environment including critical thinking and problem-solving skills sufficient to analyze a variety of complex appeals issues and make sound decisions. 
  • High level management and human relations skills to plan, organize, and coordinate the activity, personnel, and projects related to the Appeals units' work. 
  • Must have a valid class D driver's license or reliable transportation.

Preferred Qualifications

  • Experience in appeals involving one or more of the major Revenue tax types (Corporate Franchise, Individual Income or Sales/Use tax).
  • Knowledge of administering provisions within the Minnesota Association of Professional Employees contract, ensuring adherence to contractual obligations and promoting effective labor relations. 
  • Familiarity with Minnesota Tax Court proceedings, facilitating resolution of tax disputes and legal compliance. 
  • Proficiency in using GenTax software, enabling efficient tax administration and data management. 
  • Certified Public Accountant license or Bachelor's or Master's Degree with a major in business administration, finance, accounting, public administration, management, or other related area. 
  • Planning, organizing, and managing the daily activities and projects for a large number of employees. 

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records and laptop computer.

Additional Requirements

Prior to an offer of employment, a background check will be conducted.  This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history.  All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Application Details

 

How to Apply 

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Morgan Schieffer at morgan.schieffer@state.mn.us or 651-556-6663

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Morgan Schieffer at morgan.schieffer@state.mn.us.

If you need a reasonable accommodation for this interview and/or testing process, please contact the Department of Revenue ADA Coordinator at revenue.eai@state.mn.us. 

About Revenue Dept 

The Minnesota Department of Revenue works to fund the future for all of Minnesotans. We manage over 30 different taxes and collect $26.7 billion annually in state taxes, which funds state programs such as healthcare, transportation, public safety, and early childhood, K-12, and higher education.

Revenue is dedicated to an inclusive work environment that celebrates and values the diversity of each employee and reflects the communities we serve. We're committed to a culture of inclusion where everyone can bring their authentic selves to work and thrive.

We value a work life balance for our employees, and many of our employees telework in a full or hybrid capacity. For those that come to the office, regularly or occasionally, we invested in a state-of-the-art hybrid workspace located at the Stassen building in St. Paul.

Find out more about us on our website.

Working together to improve the state we love. 

What do Minnesota's State employees have in common? 

  • A sense of purpose in their work
  • Connection with their coworkers and communities
  • Opportunities for personal and professional growth

Benefits 

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include: 

  • Paid vacation and sick leave 
  • 12 paid holidays each year 
  • Low-cost medical, dental, vision, and prescription drug plans 
    • Fertility care, including IVF
    • Diabetes care
    • Dental and orthodontic care for adults and children 
  • 6 weeks paid leave for parents of newborn or newly adopted children
  • Pension plan that provides income when you retire (after working at least three years)
  • Employer paid life insurance to provide support for your family in the event of death
  • Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
  • Tax-free expense accounts for health, dental, and dependent care 
  • Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

  • Training, classes, and professional development
  • Tuition reimbursement 
  • Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

  • A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
  • Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
  • Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

 

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. 

EQUAL OPPORTUNITY EMPLOYERS 

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.