Asset Analyst / Information Technologist I

Position Summary

The SMO helps MSU meet its strategic mission through effective IT Service Management (ITSM) practice implementation and education. Reporting to the Service Management Office Manager, the Asset Analyst identifies, tracks and analyzes IT asset life cycles to optimize use and ensure license and regulation compliance. They leverage data and engage stakeholders to ensure high quality, onboard new customers, and continuously improve processes and effective stewardship.  The ideal individual for this role has a blend of communication, process, and data analysis skills, with solid understanding of IT infrastructure and experience supporting IT service management delivery.

Responsibilities of the position include planning and supporting Asset and Configuration Management operations, ETL processes, ensuring accuracy, measuring key performance indicators, onboarding units, and working with service owners to identify improvement opportunities. This role utilizes analysis, negotiation, and problem solving, collaborating with other service management professionals to streamline delivery. Successful candidates will be dynamic, have strong deductive reasoning capabilities, communicate across the enterprise, drive initiatives from inception to closure, with strong attention to detail. They will demonstrate a focus on listening to and understanding client technology needs and setting high service and quality expectations.

Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate.  This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.

Desired Qualifications

• Working knowledge of asset inventory systems, i.e. hardware, software, network, licenses, etc.
• 1-3 years of data integration, analysis, or system administration using SQL
• ITAM, CMDB, and TeamDynamix (TDX) experience highly preferred
• ITIL (Version 3 or later) Foundation Level Qualification [or with training have achieved this qualification within their probation period]
• Ability to adapt communication style to suit the audience and to work with others at all levels and

Technical Abilities  

• Experience of teaming effectively to manage work
• Ability to work, learn and adapt within a changing business and technical environment
• Excellent organizational skills, flexible and adaptable with an ability to cope with a busy workload
• Strong communication skills and ability to grasp complex requirements, distill solutions, and effectively communicate verbally and in writing with customers and internal team.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and cover letter

Special Instructions

Three professional references knowledgeable of your work. 

Work Hours

STANDARD 8-5

Description of End Date

This is an off date position funded for Three Years from date of hire with possible extension contingent upon funding renewal.

Website

https://tech.msu.edu

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.