Credit and Collections Analyst

Recruiting Solutions is seeking a Credit and Collections Analyst for a manufacturer in Travelers Rest. This is a direct-hire position with competitive pay and benefits. This position is Monday-Friday 8:00am-5:00pm.  Apply today!
The Credit and Collections Analyst will report directly to the Credit Manager in the finance department. You will be responsible for performing credit and collections activities in accordance with best practices, generally accepted accounting principles (GAAP), and company policies and procedures. This role involves managing accounts receivable, mitigating risk, resolving discrepancies, and ensuring timely collection of outstanding payments.
Credit and Collections Analyst Responsibilities:

1. Collection Management:
   • Independently plan and execute the collection of past-due accounts, ensuring timely and efficient follow-up.
   • Maintain detailed records of collection activities, customer communications, and payment histories.
2. Dispute Resolution:
   • Conduct thorough research, analysis, and decision-making for resolving deductions, disputed items, short-payments, and over-payments.
   • Collaborate with internal teams to address and resolve any discrepancies or issues affecting account balances.
3. Account Reconciliation:
   • Reconcile customer accounts by analyzing transactions, initiating credits and adjustments, and ensuring accurate clearing of corresponding credits and debits.
   • Maintain accurate records of account adjustments and clear outstanding balances.
4. Root Cause Identification:
   • Identify and analyze root causes of issues within the order-to-cash cycle, such as billing errors, delays, or deductions, and work cross-functionally with Sales and Customer Service to resolve them.
5. Record Keeping & Documentation:
   • Maintain complete, accurate, and up-to-date records of all customer contacts, collection efforts, and account reconciliations.
   • Ensure all records comply with company standards and audit requirements.
6. Process Improvement:
   • Focus on ongoing process improvements to enhance the efficiency and effectiveness of the credit and collections process.
   • Recommend and participate in the implementation of new procedures and technologies that streamline operations.
7. Customer Relationship Management:
   • Build and maintain strong working relationships with customers, executives, and key stakeholders to resolve issues, improve payment collections, and enhance customer satisfaction.
   • Serve as the main point of contact for customers on all credit and collections-related matters.
8. Ongoing Education & Professional Development:
   • Participate in continuing education programs focused on credit and collections best practices, accounting principles, and industry trends.
   • Stay current with regulatory requirements and industry changes to maintain compliance and improve department performance.

Credit and Collections Analyst Requirements:
Education:

• One-year certificate from a college or technical school and 1-2 years of related experience and/or training, or equivalent combination of education and experience.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write clear and concise correspondence.
• Ability to effectively present information in one-on-one and small group settings to customers, clients, and internal employees.

 Mathematical Skills:

• Ability to perform basic arithmetic operations (addition, subtraction, multiplication, division) using whole numbers and decimals.
• Ability to calculate figures such as discounts, interest, and commissions.

Problem Solving Skills:

• Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
• Ability to address problems involving multiple variables and provide solutions in standardized situations.