Client Relations Officer

Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with headquarters in Alexandria, Virginia, and Orlando, Florida. Our technical support centers extend across Southeast Asia and East Africa, enabling us to provide comprehensive program management and facilities engineering services worldwide. As a trusted small business partner, Planate specializes in planning, design, infrastructure management, technical consulting, engineering, and construction management services. We proudly support the missions of the U.S. Department of Defense (DOD) and its branches—Army, Air Force, Navy, and Marine Corps—along with various U.S. federal agencies, delivering exceptional service across the globe.

We are seeking a Client Relations Officer to join our team in Thailand. This role is responsible for managing the company’s operations and ensuring that the organization runs in accordance with its strategic plans. The Client Relations Officer will be the primary point of contact for clients, oversee staff and resources, foster relationships with stakeholders, and support both local and international projects. The ideal candidate will have strong leadership skills, excellent communication abilities, and experience in client management and business operations.

Note: The salary listed is not the final offer and will be determined based on the candidate's qualifications and experience.

Responsibilities:

• Oversee operations by managing the day-to-day activities of Planate in Thailand, ensuring alignment with the organization’s strategic goals.
• Manage staff and resources to ensure efficient and effective operations, maintaining compliance with both local and international standards.
• Act as the local coordinator by communicating the needs and support required to ensure that Planate’s activities in Thailand are compliant and aligned with the organization’s goals.
• Collaborate with headquarters and other country managers to ensure smooth global operations and consistency in organizational practices.
• Bridge communication barriers by adapting to cultural nuances and building positive relationships with clients, stakeholders, and local teams.
• Serve as the primary point of contact for clients and staff, ensuring seamless communication and managing client needs effectively.
• Lead public relations efforts by coordinating with the Business Development team on marketing, advertising, and branding strategies to promote the company’s services and maintain good media relations.
• Assess staff performance and provide coaching, feedback, and development plans to enhance team efficiency and ensure high-quality service delivery.
• Ensure compliance with local laws and regulations, report activities to management, and maintain financial controls for the organization’s operations in Thailand.
• Support the non-profit activities of Planate and its affiliates while ensuring that all projects align with the organization’s values and goals.

Qualifications:

• Associate’s or Bachelor’s degree preferred
• At least 5 years of client management experience with a proven track record of establishing and nurturing business relationships
• Strong customer orientation, excellent verbal and written communication skills in English
• Self-motivated with the ability to take initiative, solve problems, and work independently
• Ability to negotiate, influence others, and manage difficult conversations effectively
• Capable of analyzing data, creating reports, and making data-driven decisions
• Able to thrive in a fast-paced, high-pressure environment
• Strong leadership skills with experience in team development and management
• Knowledge of local laws and regulations, and ability to ensure compliance within the organization
• Proven ability to collaborate with global teams and manage cross-functional relationships