Global Business Services Intern

About Our Internships

Our paid internship program is thoughtfully curated to provide students with experience and exposure to the healthcare industry. Interns will be given the opportunity to get hands-on experience with real work projects, build meaningful relationships and connections within the organization, and experience our mission and enterprise goals through our program curriculum centered on our leadership model (Personal, People, Thought, and Results Leadership). To see more about our internship program, check out this video.   

Our Summer 2025 Internship is June 9th or June 16th through August 15th, 2025. 

Application Process and Timeline:

• Now: Actively accepting applications
• November: If you meet the requirements, you will receive an invitation to complete a Pre-Recorded Video Interview
• November - January: 2nd round interviews & offers extended

As an intern at Blue Shield of California, you will:

• Participate in impactful projects during a 10-week internship program
• Undertake a 10-week curriculum designed to familiarize interns with BSC, leadership development, exposure to the healthcare industry, and more
• Be invited to participate in BSC employee events and networking opportunities such as Employee Resource Groups, employee volunteer activities, and more

General Requirements:

• Must reside in the state of California for the duration of the internship
• Hybrid requirements - Preferably live within a 50-mile radius of a BSC office and be available for in-office collaboration 2 times per month
• Must currently be enrolled in an undergraduate or graduate program at the time of the internship, with a graduation date of December 2025 or later

Your Role

The Global Business Services (GBS) organization at Blue Shield of California leads the Enterprise Procurement practice as a partner with business and functional stakeholders to plan, select and contract with third-party suppliers, as well as to advance environmental/social/governance outcomes of supplier relationships.

• Highly specialized functional teams perform sourcing, contracting, governance and risk management activities along the procurement life cycle.
• The GBS Procurement Center of Excellence implements rigor and readiness for all the controls, processes, policies that these activities must comply with.

GBS boldly invests in our people to create a meaningful employee experience, optimize end-to-end processes that improve internal customer experience and support business growth, and as well as leverages technology and data to drive self-service and automation. As an intern, you will report to a GBS functional team manager, and play a key role within that respective team to collaborate, transform and deliver on GBS’s critical operational and strategic goals. 

Responsibilities

Your Work

In this role, you will:

• Understand the complex contracting and procurement processes that our Sourcing/Contracting Specialists must be proficient in, and gain exposure to the structure, basic language and controls within contractual agreements
• Utilize various enterprise tools, systems and platforms, with focus on increasing data integrity within and between systems
• Measure how documented processes and controls can be used to reduce unpredictability and risk of complex activities, as managed in a continuous improvement framework that is designed to set teams up to succeed
• Apply automation and artificial intelligence into workflows to improve cycle time and accuracy of tasks, enable system-driven controls and promote self-serve adoption
• Mine and enrich transactional data to assess audit readiness and drive executive decisions
• Collaborate and problem solve with critical partners within our Procure-to-Pay ecosystem (Finance, Accounts Payable and Information Technology)
• Apply Third-Party Risk Management (TPRM) methods and strategies to assess supplier risk ratings and remediate compliance gaps
• Design, test and calibrate contingency plans and workarounds that support business continuity and disaster recovery components of a Business Resilience plan
• Address contractual impacts that continually arise from mandates and other requirements imposed by internal Legal team and external Regulatory agencies
• Past Intern projects have included:
  • Reconcile active suppliers across multiple systems
  • Develop VBA-based contract composition tool
  • Establish automated intake process and tracker with Microsoft Forms and Lists, and include Power Automate notifications and rules
  • Create Visio workflows for existing vs. future states of activities
  • Develop Sharepoint sub-site pages to serve as reference guides to Business
  • Increase effectiveness and compliance of Sourcing Team by modernizing training content into video modules
  • Implement reporting enhancements and automated testing  the audit framework to validate process and system controls are working as expected
  • Increase audit-readiness and mitigate financial risk with tighter controls along Procure-to-Pay. Identify trends and root causes for payments processed to BSC’s suppliers that were missing a Purchase Order
  • Reduce payment delays to suppliers and last-minute Sourcing requests by creating a PO Balance Report showing remaining funds on Purchase Orders. Create a prototype in Excel and execute with visualizations in Tableau

Qualifications

Your Knowledge and Experience

• Required: Currently pursuing undergraduate or graduate degree. Emphasis in finance, supply chain management and/or healthcare highly desirable
• Required: High proficiency with IBM operating system and Microsoft tools (Excel, Word, PowerPoint, SharePoint), and ability to learn new systems and applications as needed
• Preferred: Microsoft 365 applications (Forms, Lists, Power Automate, Power BI), Tableau and Visio
• Preferred: Robust skills in data analysis, problem-solving and process improvement. Ideally has project management experience working with cross-functional teams in a corporate environment

Pay Range:

The pay range for this role is: $25.00 to $30.00 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

About Blue Shield

Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California’s top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.

Two ways of working: Hybrid (our default) and office

• Hybrid – In a business unit approved office a few times per year to 3 days per week, on average
• Office – In a business unit approved office 4+ days a week, on average. If the role you’re applying for is deemed an “Essential Role,” the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.

Physical Requirements:

 Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail. 

Equal Employment Opportunity:

 External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.