Senior Computer Operator

Position: Computer Operator 

Work Hours: 8:00 AM – 4:30 PM Monday – Friday

This position is in the Automations Unit in the Office of Administration, Technology Services Office (TSO) Infrastructure and Economic Development (IED) Delivery Center, providing support for PennDOT, DCED, and PEMA and located in the Commonwealth Keystone building in Harrisburg.
Provide day-to-day technical support for all production workload scheduling and coordination for job execution across four platforms in two datacenters.

Have a working knowledge of current mainframe technology with emphasis on the z/OS operating system, IMS, DB2, VTAM, SDSF, ITOM, and JES2.

Consult/Participate in a joint effort with application development teams to understand business initiatives and provide technical analysis to ensure maximum workflow on all platforms while supporting current methodologies and efficient production processing.

Receive change and incident requests through the BMC Remedy on-line intranet based system.
Positions in this unit have the responsibility for processing all change requests affecting the mainframe\server production environments in the Remedy application.

Scope of Remedy work includes processing department and bureau requests, where responsibilities are:

• Coordinating and changing all RACF protected production libraries for program source code, executable load modules, JCL, IBM’s TIVOLI Workload Scheduler/Controller (TWSC) and related procedures.

• Work as an analyst for the Remedy Service Management System providing coordination, analysis, and support for the review, routing, closure and quality assurance for all requests for IT Services involving production migration, workload applications, naming convention standard, configuring timelines and implementation of workflows, running and the decommissioning of legacy batch jobs as new platforms are implemented.

• Verify accuracy of each request for complete information, required approvals and enforce policies and procedures related to each request.

• Perform changes as requested or redirect requests requiring further clarification and contact requestor to obtain additional information when needed.

• Process Remedy exceptions and special job requests requiring unique or emergency handling. These include jobs to be run in the production environment that are outside the normal processing schedule. The complexity and nature of this work requires the individual to be receptive to the daily challenges provided by these requests.

• Ensure submitted change requests are complete and accurate and review Remedy activity that includes requests, results and ensure all requests are handled within pre-determined schedules

Process and communicate via the 'Daily Report' e-mailed to Operations RTP Data Center with all special job handling information and instructions for daily production processing, including schedule changes.

Review daily production report from the outsourced data center for accuracy and required information.

Scheduling batch jobs which consists of updating calendars from normal work days to state holidays and to calculate dates tailored for the JCL. Determine period definitions and run cycles per the yearly calendar. Use the Dynamic Workload Console and Tivoli Workload Scheduler to schedule production jobs for batch processing.

Understand and enforce policies and procedures related to PennDOT’s workload scheduling services including naming standards, runbooks, triggers and error code handling.
Recommend improvements to work standards for assigning, scheduling and reviewing both day-to-day activities and for long term initiatives.

Support Implementations or Releases which may require evening or weekend coverage