Director of Service Operations

 ROLE SUMMARY: The Service Operations Manager is a key role in the company responsible for planning, directing, coordinating, and overseeing service activities and ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. 

ESSENTIAL DUTIES: 

• Manage the Service business in conjunction with partners to ensure support for customer business strategies.

 • Coordinate, manage and monitor the workings of various departments in the organization.

 • Plan and monitor the day-to-day running of business to ensure smooth progress. 

• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements. 

• Guide the development of technical services strategies, goals, and efficiency. 

• Review work orders, invoices, and time reports for accuracy, and to ensure timely operational flow.

• Manage procurement processes and coordinate material and resources allocation. 

• Oversee customer support processes and organize them to enhance customer satisfaction and maximize profits.

• Create and assess KPIs and identify opportunities to increase profitability across business lines by improving service with existing clients. 

• Review financial information and adjust operational budgets to promote profitability. 

• Ensure equipment and facilities are maintained, improved, and managed to support excellent operational capability and performance. 

• Responsible for recruiting, developing, coaching, and mentoring to ensure Team members have the skills to deliver exceptional service. 

• Manage relationships with external partners and vendors. 

• Additional duties as assigned. 

REQUIREMENTS/EXPERIENCE: 

• Two or more years of proven success in an operations management role. 

• Knowledge and experience in organizational effectiveness and operations management. • Excellent ability to delegate responsibilities while maintaining organizational control of service operations and customer service.

• Knowledge and understanding of financial and budgeting processes. 

• Proficiency in conflict management and business negotiation processes. 

• Computer skills to include use of Excel, Word, PowerPoint, and Email. 

• Able to adapt to rapidly changing situations adjusting initiatives and priorities accordingly. • Highly organized with effective time management skills. 

• Proficient at follow through with customers. 

• Must work well with others and possess good people skills.