You are viewing a preview of this job. Log in or register to view more details about this job.

Customer Relations Specialist

National Inventors Hall of Fame, Inc.
Email

Are you looking to work for a mission you can stand behind and make some extra money that can be scheduled around classes and increase hours when classes are on break? We would love to talk to you! 

Position Summary:

The Customer Relations Specialist position completes data entry, registers campers, and responds to inquiries received by phone, web, and e-mail for the National Inventors Hall of Fame's Camp Invention children's programs. 

This is a seasonal position, lasting until August 2025, and the potential to return each year! $15 an hour, Flexible work schedule, monthly hours required below. 

  • Train over Spring Break! 
  • April through June up to 40 hours a week
  • July - August average 20-30 hours a week

 Position Responsibilities:

  • Develop an understanding of NIHF’s stem enrichment programs
  • Respond to customer inquiries by providing program information, locations, and pricing
  • Assist customers in navigating the Camp Invention website to register participants online and over the phone
  • Customer follow-up and attention to detail
  • Enter and process events and registrations as well as requests for transfers, cancellations, refunds, and receipts
  • Research, resolve, and record customer-related issues and resolutions in a timely and professional manner
  • Have a passion for the company mission, and incorporate that excitement into customer interactions 
  • Soft sales skills. Deliver a prepared sales script to persuade potential customers to register their child while on the phone or in chat sessions, incorporate a sense of urgency, and increase camp donations
  • Communicate and coordinate with internal departments as assigned
  • Perform other related duties as they roll over to connective departments; work directly with the sales team for support 

 

 Knowledge, Skills, and Abilities:

  • Knowledge of customer service principles and practices
  • Computer literate with strong typing and data entry skills
  • Superior communication and interpersonal skills
  • Capable of producing accurate, high-quality work
  • Ability to multi-task and respond to changing priorities and seasonal surges in workload
  • Team player mentality; ability to remain focused when working closely with other team members
  • Self-motivated and able to work independently
  • Help facilitate a positive work environment and portray our company mission 
  • Requires regular, reliable, and on-time attendance

 

Credentials and Experience: 

  • 1 or more years of customer service experience 
  • Currently in pursuit of a two or four-year degree

 

Benefits of being a seasonal team member with the National Inventors Hall of Fame include:

  • Medical, Dental, Vision plans available
  • Great team environment
  • Company social events
  • Job Shadowing
  • Career Development
  • Potential to return each season
  • Flexible Scheduling
  • Opportunity to work with other departments on special projects that could align with your area of interest
  • Non-profit experience to add to your resume
  • Internship qualifications
  • 33% of our staff members started in this position!