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At First Federal Community Bank, we are guided by our mission to empower the financial well-being of our community one person at a time. Since 1898, we have grown considerably, opening eight locations in New Philadelphia, Dover, Sugarcreek, Berlin, Mt. Hope and Uhrichsville. We have been named a Great Place to Work since 2019. For eight years in a row, we have made the American Banker magazine Top 200 Community Banks. We ranked #1 in Ohio (which has 180 banks) and 19th in the nation for our strong financial performance. We have held a five-star Bauer rating (for safety and security) for the last 28 years! In order to achieve these high honors, we depend on our team of talented, ambitious people who share our passion for excellence. 
 

This is a full-time position as a Financial Center Manager for our Berlin Financial Center near the intersection of Route 62 and Route 39 in the heart of Berlin, Ohio. If you are interested and are qualified for this role, we invite you to apply!


Position Name: Financial Center Manager (Branch Manager) 
Supervisor Name: VP Retail & Branch Administration
FLSA Classification: Exempt
Status: Full-Time
Location: First Federal Community Bank, Berlin Financial Center - 4737 US 62, Berlin, OH 44610

Banking is about people and our team is comprised of some of the best!

JOB SUMMARY:
As a trusted advisor, you educate customers on solutions to their financial needs, promote First Federal products and services, and develop relationships with current and potential customers through engaging interactions.

You create value in each individual customer relationship with First Federal Community Bank and demonstrate to non-customers the reasons First Federal is the premiere financial services provider.

You project a positive image of First Federal by actively participating in organizations and community events leading to growth of our Financial Centers while demonstrating our commitment to Invest In Our Community.

As a leader, you empower your team to provide memorable customer experiences through active coaching, collaboration and celebrating successes. You foster opportunities for ongoing professional development and are committed to your team’s success.

CORE COMPETENCIES:
Leadership/Change Agent                                       Continual Improvement
Mentoring & Coaching                                              Strategic Thinking
Professional Development                                       Resource Management
Relationship Management                                       Interpersonal Communication
Decision-Making                                                        Planning & Organizing
Customer Service                                                      Detail Oriented
Delegation                                                                  Prioritization
Performance Management                                      Business Development

SPECIFIC RESPONSIBILITIES:

  • Serves our internal and external customers in a professional manner:
    • Adheres to the First Federal Way – Customer Experience
    • Follows the First Federal World Class Leadership guide to the Employee Experience
    • Attends to the needs of existing and prospective customers. Ensures customer concerns are addressed in a timely manner.
  • Actively leads the Financial Center team to success:
    • Implements and explains bank initiatives, programs, policies, procedures and goals.
    • Schedules and supervises the team’s workflow and approves days off for office efficiency.
    • Establishes regular coaching meetings (both 1:1 and in groups) and performance evaluation opportunities, including discipline with each team member to review goals and highlight further professional development.
    • Holds weekly Customer Service Reset meetings with team.
    • Ensures team members utilize the chain of command.
    • Completes customer transactions and can perform all duties of a customer relationship associate.
  • Responsible for operations of the financial center including:
    • Assists and advises team members regarding consumer lending, new accounts, transactions and customer service activities.
    • Demonstrates an ability to adapt to changing business needs and deadlines with enthusiasm.
    • Committed to accuracy, punctuality and preparedness.
    • Demonstrates problem-solving, strong business development skills and complies with industry regulations/applicable laws.
    • Accepts consumer loan applications, including personal loans, vehicle loans and home equity lines of credit. Communicates effectively with third party vendors for information.
    • Ensures a safe and secure work environment.
    • Available as the branch contact for safety and security of the Financial Center.
    • Completes required audits (drawers, vault, ATM), in a specific timeframe.
    • Provides data for audits as needed.
    • Ensures electronic file storage is accurate and complete.
    • Maintains financial center facility including any vendor contacts (winter maintenance, alarms, technology, supplies, ATM, etc.)
    • Collaborates with Training Department for ongoing staff training and development.
    • Maintains communications between the center and management by preparing and/or approving daily, weekly, and month-end reports regarding operations, security and productivity.
    • Attends and actively participates in financial center management meetings.
    • Actively participates in ongoing, personal professional development.
    • Provides and maintains a professional business appropriate atmosphere (integrity, ethics, and professionalism) within the financial center. Sets example with personal professional appearance.
  • Responsible for financial center growth opportunities including:
    • Meets financial center goals and growth expectations.
    • Demonstrates knowledge of all products and services to actively refer customers to mortgage lending, commercial lending and cash management departments to complement/strengthen their banking relationship.
    • Actively takes part in community events and organizations.
    • Assists in the implementation of new products or programs to ensure exceptional customer service.
    • Trains and motivates team members to cross-promote products and services.
    • Establishes and ensures a trustworthy and confidential relationship with customers.
    • Works 1:1 with customers and potential customers.
    • Projects a positive image of First Federal Community Bank within the community through involvement in local, Berlin and Holmes County organizations.
  • Performs other various duties as requested.

QUALIFICATIONS:

  • High school diploma or equivalent.
  • Education or experience commensurate with the above-described duties.
  • Background in bank operating policies and procedures, banking regulations, relationship management, business development, customer service, employee development and business acumen.
  • Prior lending experience and knowledge preferred.
  • Strong computer skills including Windows and Microsoft Office software.


WHY CHOOSE FIRST FEDERAL COMMUNITY BANK?

  • Consistent Schedule: Enjoy the benefits of a fixed schedule, allowing you to plan your life without the unpredictability of rotating shifts.
  • Weekends: We are only open a half day on Saturdays and always closed on Sundays, making planning personal activities a breeze!
  • Holidays: You will have up to 11 paid holidays, so you can enjoy the holidays off with family and friends.
  • Paid time Off: Generous amount of paid time off available to you after 90 days of employment. We also pay you to volunteer to support non-profit organizations important to you!
  • Professional Growth: We have a dedicated training department at our Dover, Ohio Headquarters committed to your development and also have opportunities for on-the-job training for skill building.
  • Benefits: Medical, Dental, and Vision Insurance, * Employer Health Savings Account (HSA) Contributions*, 401k Program with Employer Match and Safe Harbor Contributions*, Group Life Insurance*, Group Disability Insurance*, Employee Assistant Program (EAP) with free access to mental health resources
  • Great Place to Work Perks: Birthday recognition, Milestone anniversary recognition, Annual wellness fair, On-site fitness center in North Dover

*Plan and/or benefit eligibility requirements apply

FOLLOW & CONNECT WITH US:
https://www.facebook.com/firstfederalcommunitybank/
https://www.instagram.com/firstfederalcommunitybank/
https://www.linkedin.com/company/first-federal-community-bank-oh/

First Federal Community Bank is an equal employment opportunity employer.