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Digital Service Consultant

Walser Automotive Group
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Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging.

Are you passionate about helping others and delivering exceptional service? We are seeking a dedicated Digital Service Agent to join our dynamic team. In this role, you will be the voice of our company, using your strong communication skills to connect with customers and provide clear, empathetic solutions to their inquiries. Your problem-solving abilities will be put to the test as you tackle challenges head-on, all while maintaining a positive attitude that fosters trust and satisfaction.

As a key player in our Business Development Center, you'll need to listen actively to understand customer concerns and adapt your approach to meet their unique needs. With a deep knowledge of our products and proficiency in various technical tools, you’ll be well-equipped to assist customers effectively and efficiently. Your ability to manage time and collaborate with team members will ensure that every customer interaction is handled promptly and with care.

If you thrive in a fun and fast-paced environment and are ready to make a positive impact on our customers’ experiences, we’d love to hear from you! Join us and become a part of a team that values empathy, adaptability, and a shared commitment to outstanding service

Compensation: $19.25 - 25/hr

How do our Phone Specialists Drive Impact?

Our Phone Specialist will be someone who will be providing our customers with exceptional customer service. Some of the responsibilities would include:

  • Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team; schedule service appointments, advise on recommended maintenance, confirm scheduled appointments, and reschedule missed appointments.
  • Perform outbound follow-up calls for due and overdue service clients, Special Order Parts (SOP) notifications, scheduling calls, and any additional outbound calls requested by management.

We're looking for:

  • Strong written, verbal, and interpersonal communication skills.
  • Exceptional customer service skills.
  • High level of detail orientation and accuracy.
  • Proven experience working within a team environment.
  • Familiarity with using Microsoft Office and being able to utilize other computer programs as needed.

What we offer:

  • Opportunity to Grow Your Career - Walser is committed to fostering a culture of continuous learning and development, providing ample opportunities for career growth and advancement at every stage of your professional journey.
  • Training - Our structured and holistic training program combines engaging activities and comprehensive resources, ensuring that learning is not only effective but also enjoyable.
  • Fun Working Environment - Our BDC team strikes a balance between hard work and having fun, creating a positive environment where we support each other while delivering exceptional service to our customers.

Benefits:

  • Medical, Dental, Vision coverage & HSA/FSA
  • Paid Parental Leave (Maternity, Paternity, Adoption)
  • Adoption Assistance Program
  • Life Insurance and 401K with Employer Match
  • Pet insurance and Employee discounts
  • Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride and Asian Hmong Alliance
  • The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube

We proudly operate on a set of Core Values which drive our decisions and actions daily. They are:

  • Do The Right Thing – Nothing is worth compromising a relationship.
  • Lead By Example – Be willing to help no matter how difficult the challenge.
  • Display Positive Energy – A good attitude is highly contagious.
  • Be Open Minded – The only thing that is constant is change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.