Entry-Level Critical Applications Support

Entry-Level Critical Applications Support: Technology Services Division (Water Services Department)
City of Phoenix, AZ

About the Position: The City of Phoenix Water Services Department is seeking motivated college juniors, seniors, and recent graduates to join its Technology Services Internship Program. This is a unique opportunity to gain hands-on experience in the fundamentals of critical applications support. Interns will work alongside experienced IT professionals to learn essential skills, providing valuable exposure to real-world technology infrastructure and application support for large-scale systems.

This compensated internship offers a flexible schedule of 20-40 hours per week, based on the candidate’s availability and organizational needs. Interns will receive structured training and have opportunities to collaborate with teams supporting Oracle Utilities applications, including Customer Care & Billing (CC&B), Work Asset Management (WAM), Mobile Workforce Management (MWM), and ITRON meter-reading applications.

Why Join Us?

Phoenix is the 5th largest city in the U.S., renowned for its growth in high technology, advanced business services, and bioscience research. By joining the City of Phoenix, you’ll contribute to public service and gain experience in a dynamic work environment with opportunities for career advancement.

Key Responsibilities:

• Assist in providing technical support for critical applications within the Water Services Department.
• Support the analysis, troubleshooting, and resolution of software and system issues.
• Shadow and assist senior staff in daily activities, including system monitoring, maintenance, and upgrades.
• Learn and support the development of system configurations to meet business requirements.
• Work collaboratively with technical and business staff from various departments.
• Participate in team meetings and contribute to project work as appropriate.
• Perform data extraction and assist in report development and business intelligence dashboards.

Qualifications:

• Strong interest in information technology and critical systems support.
• Excellent problem-solving and analytical skills.
• Strong communication and teamwork capabilities.
• Eagerness to learn and apply new technologies and concepts.
• Enrollment in or completion of a degree program in Information Technology, Computer Science, or a related field.
• Basic knowledge of system infrastructure, software support, or IT environments.
• Familiarity with business systems or Oracle Utilities applications (a plus but not required).

This internship is fully onsite, requiring physical presence to work with team members.

Compensation:

This is a paid internship program with a flexible schedule, offering 20 to 40 hours per week.