Administrative Assistant

Shilei is a Miami-based international interpreting and translation company. We currently have an onsite position available, entry-level but some experience preferred. Interns welcome. The Administrative Assistant is responsible for all aspects of customer relations including rate negotiations with clients and new customers, the scheduling of appointments, some database development, and customer service with internal and external customers and business partners. Performing any other reasonable related job duties or tasks as required or assigned by management.

Responsibilities and essential job functions include, but are not limited to the following:

• Greet all clients and answer incoming phone calls, faxes, and emails.
• Coordinate and maintain the calendar of appointments.
• Establish, organize and maintain electronic and paper office files (such as timesheets, invoices, etc).
• Communicate and receive detailed customer and client information by telephone, fax, or electronic tendering.
• Effectively maintain, build and grow relationships with existing and/or new clients and interpreters/translators.
• Create and maintain other published materials, public announcements, social media engagement, and update the website as needed.
• Manage our interpreter database to ensure it is updated regularly as changes occur.
• Work as part of a team and/or take the lead in coordinating and planning collaborative meetings in-house with office staff.

Job Type: Full-time or Part-time

Monday to Friday Flexible hours between 9:00 am - 5:00 pm

Requirements:

High school or equivalent (Preferred)

Customer Service Experience: 1-2 years (Preferred)

Second language (Preferred)

Proficient with MS Office, Excel, Adobe Acrobat (PDFs), and Quickbooks (Preferred)

Work location in Miami-Dade: 660 NW 119th St, Suite G, Miami, FL 33168

Phone: (305) 653-4357

Work Remotely: No