Heavy Equipment Service Writer / Service Advisor

Heavy Equipment Service Writer / Service Advisor

Full time Position with Benefits

Equipment Repair Experience Required

Responsibilities include…

•      Works with shop foreman and technicians to ensure smooth operations in the service department of our dealership.
•      Takes and makes phone calls for the equipment service department to answer customer questions, listen to customer issues, make appointments for repairs, give updates on 
       repairs, get authorization for additional needed repairs, etc.
•      Opens, writes and bills repair orders.
•      Work with shop foreman and technicians to formulate repair quotes when requested and schedule equipment repairs to keep a manageable work-flow in the shop.
•      Manages and schedules technician training. Keeps technicians on track to become certified per manufacturer guidelines. Works with manufacturer service reps and 
       technicians to formulate plans to achieve training goals.
•      File warranty claims and recoup warranty dollars in a timely and efficient manner for vendors such as Bobcat, Mahindra, Cub Cadet, Hustler Turf, etc.
•      Monitor inventory of supplies and vendor specific service tool inventories needed for equipment repairs.
•      Assists, along with foreman and general manager with the recruitment/ hiring/ review process.