Work Order Clerk - Operations

OVERVIEW

To maintain the daily operations of the Work Request Distribution Center to ensure distribution of information in an accurate and timely manner.

QUALIFICATIONS

• High School education or equivalent
• Moderate proficiency in typing, with good accuracy; above average test battery
• Office experience and ability to operate general office equipment
• Knowledge of facility maintenance organizations including materials, parts and equipment helpful
• Computer proficiency to include use of basic software applications (Word, Excel, etc)
• Ability to route and schedule maintenance personnel according to priority of need, efficiency and work location; to make decisions without close supervision
• Ability to function in an office setting utilizing judgment in critical situations with accuracy and tact
• Ability and willingness to operate two-way radio equipment with clear voice presence for radio and telephone communication
• Ability to organize, prioritize and meet deadlines with minimum supervision; and to work under pressure with constant interruptions
• Ability to communicate effectively (verbal and written) and to establish and to maintain effective and cooperative working relationships

DUTIES AND RESPONSIBILITIES:

• Maintain daily operation of the Work Request Distribution Center to ensure distribution of information in an accurate and timely manner
• Receive emergency work requests via telephone and input using computerized system
• Input work orders, received and completed in computerized system
• Determine what shop(s) should respond to emergency requests
• Dispatch craftsmen according to prioritized needs of requests
• Alter prior approved and scheduled work assignments when necessary
• Notify operations supervisors of district emergencies requiring their attention
• Act as point of contact for district personnel to advise and to provide assistance regarding the Operations Work Request Form
• Willingness to work various shifts as assigned including overtime when needed
• Perform other related duties, as assigned, to ensure the efficient and effective functioning of the work unit
• Regular and on-time attendance required

ADDITIONAL DUTIES

• Receive and screen messages for Operations Directors
• Monitor work requests and calculate and record labor and material costs for Preventive Maintenance Program, vandalism and storm damage reports
• Assist other personnel as may be required for the purpose of supporting them in the completion of their work activities