Customer Service Specialist

Customer Service Specialist

$61,414 - $73,441 annually ($29.52 - $35.31 per hour)

Are you passionate about delivering exceptional customer service and building meaningful relationships? At Colipse, we're looking for a dedicated Customer Service Expert to ensure our customers, service providers, and partners experience the highest level of support. 
 

Who We Are:

Colipse is more than just a new venture; we are an emerging company dedicated to reshaping the coffee industry with our innovative approach and commitment to quality. We encourage you to familiarize yourself with the Colipse brand and our company policy, as this will be essential for success in this role.

What We're Looking For:

We’re looking for a Customer Support Specialist to join the Colipse team — fully remote!

- Excellent communication skills in English (B2 level or higher).
- A minimum of 2 years of customer support experience.
- Proficiency in an additional language (Spanish, French, Italian, German, Chinese, or Portuguese) is a big plus!

Roles and Responsibilities:

As a Customer Service Representative at Colipse, you will be the primary point of contact for our valued customers, ensuring they receive exceptional service and feel like an integral part of the Colipse community. Your goal is to deliver friendly, personalized support that embodies the warmth and quality our brand stands for.

- Provide top-tier support to customers via phone, email, or chat, addressing inquiries with professionalism and enthusiasm.

- Ensure customer satisfaction by resolving issues promptly and effectively, maintaining a positive experience at every touchpoint.

- Troubleshoot and assist with general issues related to product orders, subscriptions, or website navigation.

- Gather and report customer feedback to relevant teams, ensuring ongoing improvements to our products and service offerings.

- Identify and document any recurring issues or potential bugs, collaborating with the technical and product teams for continuous enhancement of the customer experience.

NOTE: Product knowledge is crucial; we encourage you to familiarize yourself with Colipse range of products and subscription plans to offer the most informed and effective support to our customers.
 

What We Offer:

- A 100% remote position – work from anywhere in the world!
- A competitive salary in USD.
- Flexible working arrangements as a contractor.
- Opportunities for growth and career advancement in a fast-growing company.

Job Details:

- Full-time: 5 days a week (including weekends), 8 hours per day.
- You’ll need a reliable laptop, smartphone, high-speed internet, and a backup plan for both.
 

At Colipse, we believe in empowering our team to succeed and offering a supportive work environment. We encourage thorough research about the company to better align with our vision and goals. If you’re ready to take on a new challenge and meet our tech requirements, we’d love to hear from you!