Intern- Customer Success Analyst

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

We want to learn from you! Our teams at Symbotic value the early career talent that helps us solve critical issues in creative and innovative ways. That is why we offer internship and co-op programs where students have the opportunity to work alongside industry professionals on some of our most pivotal projects. We invite students from institutions across the country to apply online or engage with our teams on campus at career fairs and other events. Symbotic offers an extensive calendar of events including lunch and learns, social outings, and volunteer opportunities for our interns and co-ops to engage in.    

The summer intern session is a 12-week, full-time (40 hours Monday-Friday) program while the co-op cohorts typically run 16-weeks in the Spring and Fall. In both programs, students are paid a competitive hourly rate. Continue reading to learn more about this exciting opportunity!    

What we need

As a Customer Success Analyst Intern on our Customer Success team, you’ll play an essential role in improving and supporting the performance of Symbotic’s automated systems. You'll gain hands-on experience with our technology by analyzing system performance, troubleshooting issues, and working alongside experienced team members across different departments to help drive solutions.  

You’ll be part of our Operations team, responsible for preparing and optimizing new Symbotic systems for our customers. The team drives cross-functional programmatic workstreams led by technical resources while establishing key organizational metrics and thresholds to deliver results. As an intern, you will get experience with Symbotic’s cutting-edge technology while developing your analytical and problem-solving skills.   

What you’ll do    

• Analyze large data sets to find ways to improve system performance at specific sites and across our network.  
• Work with team members from engineering, operations, and technology to create and implement plans for better system performance in areas such as automated inbound, automated outbound, lift systems, and more.  
• Learn how to build and track KPIs and metrics, using data insights to enhance people, processes, and systems.  
• Collaborate on cross-functional initiatives aimed at improving our systems and solving ongoing challenges.  

What you’ll need    

• Pursuing a bachelor’s degree in data analytics, business, engineering, or a related field.  
• Strong analytical skills, especially in handling and interpreting large data sets with accuracy and attention to detail.  
• Familiarity with Microsoft Excel; knowledge of SQL is a plus.  
• Great communication and listening skills, with the ability to build effective working relationships.  
• Teamwork-oriented with a customer-focused mindset.  
• Solution-focused mindset, with a proactive approach to identifying issues and implementing effective, data-driven solutions. 

Our Environment   

• Likelihood of 3 trips over the duration of the internship. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. 
• The employee is frequently required to walk and reach with hands and arms.     
• The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. To stand; climb or balance and stoop, kneel, crouch, or crawl.     
• The employee must regularly lift and/or move up to 50 pounds.     
• Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols, and fall protection safety protocols.    
• Approximately 25% of the time will be spent on a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).     
• There will be steep stairs to climb into the structure. You may be required to routinely walk up and down stairs to navigate the automation structure.   
• You will regularly be near railings that are high off the ground.    
• Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit. 

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. 

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.