Assistant Golf Services & Men's Locker Room Manager

Portage Country Club is seeking a go-getter with a good understanding of the game of golf, and with an eye for detail for our Assistant Golf Services & Locker Room Manager.  The Assistant Golf Service & Locker Room Manager coordinates and oversees all club functions related to locker room, turn, and halfway house services. The Assistant Golf Service & Locker Room Manager improves club morale by providing an individualized experience to each member and consistent leadership to our team members.

Essential Job Duties:

As an Assistant Golf Services & Men's Locker Room Manager at Portage Country Club, you will:

• Provides a clean, neat and membership friendly locker room experience.
• Ensures the high-end satisfaction of Golf guests.
• Create and nurture positive member relationships, displaying a pleasant, outgoing, and caring personality and a professional style of dress and personal grooming.
• Assists with hiring, training, and supervising locker room and turn team members. Offer guidance and mentorship through frequent team and individual meetings.
• Lead by example to motivate and empower team members to take on individual responsibility through pre-function meetings, hands-on training, delegation, support, and follow-through.
• Work closely with the Golf Services & Locker Room Manager, Banquet Director, Executive Chef, and House Staff to coordinate event set-up, staffing, and billing requirements.
• Check in with members and guests to inquire about their experience and address any complaints.
• Make sure that all pricing and charges are recorded accurately to the correct member’s account.
• Ensure that the high standards of PCC regarding uniform appearance, hospitality, cleanliness, and service in locker room and turn areas are achieved by all personnel, individually and collectively.
• Oversee keeping the locker rooms and restrooms clean, stocked, and fresh; making sure all items used are restocked, floors are mopped, showers are clean, and delegating or assisting in other housekeeping duties as requested.
• Maintain knowledge of club services, features, upcoming events, and specials.
• Clean and repair shoes for Members and guests as requested.
• Report any broken or non-functioning equipment to Repairs & Maintenance personnel.

Physical Requirements:

• Must be able to stand and continuously move for the duration of a regular shift.
• Must be able to maneuver, bend, twist, pivot, and navigate stairs.
• Must be able to lift up to 25 lbs. or more.

Educational and/or Experience Requirements:

• Golf Experience Highly Preferred
• At least one year of experience working in a hospitality or private club setting is preferred.
• At least one year in a leadership role is preferred.
• Exemplary customer service skills.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to create an environment that cultivates teamwork and camaraderie among team members.
• Experience with using computers and familiarity with point-of-sale systems.
• Overall understanding and knowledge of Food & Beverage Services.
• Candidate is highly encouraged and provided opportunities to develop professionally through CMAA or similar organizations.