Receptionist

 The Corporate Services team is dedicated to customer service and hospitality by providing all employees and clients with an exceptional overall experience from the moment they enter a Dimensional building. The Receptionist will be responsible for maintaining front desk duties while providing hospitality support to employees and visitors. This is an onsite position; if available, remote work will be limited.

DUTIES & RESPONSIBILITIES 

• Greet employees and visitors in a professional and friendly manner, reach their point of contact promptly, or escort them to appropriate locations as needed.
• Accurately enroll clients and guests into badge databases.
• Communicate with other departments via phone, email, and office messenger to share or collect information regarding clients, guests, and employees.
• Ensure new employee information is uploaded into company intranet and applications.
• Monitor department email distribution list and reply using accurate and professional verbiage, delegating emails to appropriate Corporate Services representative.
• Assist with managing incoming telephone inquiries and field calls appropriately using a call management software program.
• Excellent organization and prioritization skills to effectively and efficiently manage multiple visitors, requests, and day-to-day tasks.
• Knowledge of firm and departmental structures as well as senior management and company history.
• Understand and track all events occurring onsite, including awareness around when groups are due to arrive, the impact of arrivals on other departments, and proactive communication to appropriate leadership if/when changes arise once groups are onsite.
• Have a basic knowledge of surrounding area amenities, events and activities to share with employees and clients as needed.
• Be proactive and solution-oriented when approaching projects and responsibilities.
• Ensure Reception and lobby remain clean and organized.
• Uphold building and operational security processes and procedures.
• Serve as a building representative for life, safety, and evacuation procedures.
• Assist with meetings and events as needed.
• Special projects as assigned.

QUALIFICATIONS 

REQUIRED

• Must be flexible and possess a professional, approachable, and friendly attitude.
• Excellent verbal and written communication and interpersonal skills.
• Customer focus and the ability to multi-task, set priorities, and manage time effectively.
• Excellent problem-solving skills.
• Detail-oriented and organized.
• Able to work equally well in a team environment and independently.
• Self-starter who can manage multiple projects and meet deadlines.
• Able to work well under pressure.
• Professional appearance and demeanor.
• Strong phone and verbal communication skills along with active listening.
• Strong computer skills (Excel, Word, and Outlook) with the ability to learn programs as needed.

PREFERRED 

• Bachelor's degree preferred.
• At least 2 years of office or receptionist experience in a corporate environment.
• Experience using call management software is a plus.