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Lead Operations Center Technician

Federal Bureau of Investigation
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The Operations Center operates 24/7/365, weekends, and holidays.  The incumbent should expect to work these shifts as needed. This position is designated as "emergency." As an "emergency" employee, you may be expected to report to work during periods of adverse weather conditions or other types of emergency situations when it is announced that an "unscheduled leave policy" is in effect or that federal agencies are closed in your immediate vicinity.

Working Hours: This position will require an initial on-the-job training by the Field Office scheduled Monday - Friday 8:15am - 5pm, approximately 60-90 days. After successful completion of training, an individual will receive an assigned shift of one of the following;

  • Sunday - Thursday / 4:00pm - 12:00am
  • Tuesday - Saturday / 4:00pm - 12:00am

(Please note, hours and days may vary depending upon the office's needs.)

Key Requirements

  • Must be a U.S. citizen
  • Must be able to obtain a Top Secret-SCI clearance
  • Some travel may be required
  • Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450 annually
  • Selectee will be required to complete form FD-877, Request for Access to Sensitive Compartmented Information (SCI)

Major Duties

  • Coaches team members, and identifies, balances, and distributes workload.
  • Communicates assignments, organization's strategic plan, mission, vision, and values to the team.
  • Conducts complicated searches of various FBI database systems, other Government systems, public sources, and/or private industry systems to locate any data regarding a particular subject/topic and independently analyzes the information to compile a profile of the subject matter.
  • Assembles, collates, and processes raw data from a variety of field reports, files, and other communications as well as Intelligence Community reports, commercial databases, interviews, and miscellaneous reference material.
  • Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining any other critical information and notifying respondents accordingly.
  • Maintains constant liaison with the on-scene contact for the emergency until official termination of the emergency situation or transfer of authority to the appropriate authority.
    Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.


Qualifications and Evaluations

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.

All applicants will be rated on the following Competencies:

  • Analytic Thinking
  • Communication
  • Flexibility/Adaptability
  • Information Management
  • Leadership
  • Problem Solving/Judgment
  • Teaching/Mentoring/Coaching
  • Technology Application

Specialized Experience (SE):

GS 9: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 8 grade level. SE is defined as follows:

  • Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports.
  • Analyzed, evaluated, and disseminated information pertaining to emergencies.
  • Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
  • Collaborated with local, state, or federal law enforcement agencies in order to ensure an appropriate response to emergency situations.

Education

GS 9: Education may not be substituted for specialized experience at this grade level.