Customer Experience Advocate
We are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.
About the role:
- Engage with customers across a variety of channels, including live chat, email (tickets), phone, and screen shares
- Empower customers to connect their goals and challenges with the solution in monday.com
- Collaborate with internal technical teams and engage users for the full bug life cycle, from reports to verifying bug fixes
- Serve as the liaison between our customers and the rest of the monday.com team to advocate and help shape the best possible version of our product
- Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit
- Create both internal and external documentation to enhance our knowledge base
- Advise customers about new features and functionalities