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Field Service Engineer

PERRY proTECH
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ESSENTIAL FUNCTIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

  • Provide client support and troubleshooting on all Imaging equipment in assigned geographic territory
  • Install Imaging equipment in the field and provide training to clients
  • Work with sales in discussing service-related issues
  • Assist other technicians with complex service calls as needed
  • Assist Service Leadership on special projects
  • Provide after-hours service on emergency calls when needed to maintain quality, reliability, and uptime for clients
  • Remain current on training, manufacturer updates, and product knowledge in order to support all aspects of printers, MFP’s, wide format, production print, and document finishing equipment
  • Maintain tool kit, supplies, and accurate inventory for assigned territory

GENERAL REQUIREMENTS:

  • Excellent customer service skills
  • Strong technical and analytical abilities
  • Excellent time management skills
  • Detail-oriented and results-driven with excellent organizational skills
  • Ability to set priorities and manage multiple projects simultaneously
  • Ability to work independently and with little management intervention
  • Ability to recognize when to escalate an issue
  • Self-motivated, flexible, and takes initiative
  • Excellent verbal and written communication skills

WORK ENVIRONMENT:

A Field Service Engineer is required to travel for training, off-site meetings, to other branches, and to client locations to assist in troubleshooting problematic machines.

QUALIFICATIONS:

  • Minimum of a High School diploma or GED required.
  • 2 years of experience troubleshooting equipment or equivalent experience
  • Mechanical aptitude
  • Electronic/electrical troubleshooting knowledge
  • Must be able to lift up to 50 lbs

Who is PERRY proTECH?

PERRY proTECH is recognized as a leading provider of business technology solutions and products throughout Ohio, Indiana, and Michigan. Since our founding in 1965, PERRY proTECH has evolved with customer needs and adapted as technology progressed. Our mission is to help our clients achieve a competitive advantage by maximizing the integration of technology with business needs. PERRY proTECH manages relationships with multiple technology manufacturers so we can source a range of options to help our customers find the best solutions. We are 100% Employee-Owned. Every employee thinks and acts like an owner because they are one. Our employee-owners are committed to solving our clients’ challenges with custom solutions that drive efficiency and cost-effectiveness. Join our team of talented employee-owners in transforming business operations with expertise and innovation!

Why Work Here?

As an Employee-Owned Stock Plan (ESOP) company, our employee-owners directly contribute to and benefit from our success, making it an ideal place to grow your career and build wealth.