Broadcast and A/V Operations Manager

SUMMARY

The position is responsible for the infrastructure and operations management of the Broadcast & A/V systems at Gillette Stadium and Patriot Place.   The primary responsibility is to provide strategic and tactical oversight including short/long range planning, metric development, reporting and team management to ensure the department is operating within the approved budget.

Additionally, the position will ensure the Broadcast & A/V team provides second to none delivery of a broad range of services and solutions to include, but not limited to supporting the physical infrastructure of all stadium digital assets including control room infrastructure, video boards, ribbon boards, field boards, comm systems, cameras, televisions, PA/stadium audio system, event lighting, staging and broadcast support.

DUTIES AND RESPONSIBILITIES

1. Develop and manage the department’s annual budget.
2. Analyze and evaluate current Broadcast & A/V systems and develop capital improvement plans that cover a multi-year roadmap for all technology and support activities to include continual enhancements and related software updates
3. Provide a scalable Broadcast & A/V infrastructure vision and strategy that supports and/or enhances strategic business initiatives
4. Manage all Broadcast & A/V Operations ensuring operational reliability and stability of services using industry standard, best practices, and SLA’s
5. Make recommendations to senior management on future technology to maximize service and support
6. Supports AV related revenue generation for Gillette Stadium Special Events
7. Provide staffing and support to ensure the seamless execution of Stadium Events and other High-Profile Events from start to finish.
8. Manage staff and providing technical direction as required  
9. Install, maintain, modify, operate, and support complex broadcast systems and architecture.
10. Demonstrates consistently high standard of engineering practices, assists with the installation of new equipment, and has a strong understanding of CAD/As-Built drawings.
11. Mitigates issues associated with video server systems, digital audio mixing equipment, video productions switchers, graphic platforms, camera/robotics systems, and intercom systems
12. Establish and coordinate routine preventive and corrective maintenance procedures and schedules for all Broadcast and A/V equipment including software updates.
13. Procure equipment/parts and ensure adherence to engineering practices and standards.
14. Ability to rapidly diagnose video system and IT problems and provide alternative solutions if needed to maintain broadcast continuity.
15. Partner with Facilities, IT and construction for project and stadium enhancements.
16. Work closely with IT staff in supporting broadcast computing and networking systems.
17. Communicates with broadcast partners for pre/post event requirements.
18. Ensures the AV team always maintains appropriate inventory levels, issues are reported immediately, and followed through on until resolution is complete.
19. Manage contract engineers and third-party vendors to include maintaining positive working relationships
20. Communicates regularly with Event Planners, Clients, Technicians, and Facility Managers to ensure that all A/V components are implemented in such a way as to provide a solution that meets the demands, not only of individuals involved, but also the goal(s) of the event.
21. Manage and maintain architecture of the A/V operating environment
22. Manage AV System as-builts, diagrams and system performance documents
23. Special projects and assignments as business dictates
24. Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA

SUPERVISORY RESPONSIBILITIES

• A/V Services & Sales Senior Manager (Special Events)
• Broadcast Systems Engineer
• AV Systems Engineers
• Audio Technician
• Digital Display & IPTV Technician

SKILLS AND QUALIFICATIONS

• Bachelor’s degree or equivalent Technical Degree in video engineering
• 7 years of experience in video and broadcast engineering
• Minimum of 5 years’ experience in the sports or entertainment field
• Knowledge of information technology systems, network infrastructure and operations.
• Understands the needs and requirements of network broadcast outlets for live event broadcasts
• Proficient with various computer programs – Word, Excel, PowerPoint, Visio, and CAD
• Knowledgeable of industry standard technologies, best practices, and service programs
• Demonstrated leadership and change management capabilities
• Able to effectively develop short- and long-range plans to include department goals, measurements, and results
• Demonstrated budget management capabilities as this position has full budget and expense responsibilities for the department
• Strong team player with cross functional collaboration and customer focus

PHYSICAL DEMANDS  

• Ability to stand and walk for extended periods of time, bend and be able to lift 40 pounds.
• Must be able to climb a ladder
• Must have full range of motion and dexterity
• Must have a flexible schedule including nights, mornings, weekends, weekdays, and holidays
• Must be able to handle stressful situations effectively and professionally.

WORK ENVIRONMENT

• Fast paced environment
• The noise level on non-event days is usually moderate but is loud on event days
• May perform work in inclement weather on event days

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.