Customer Care Intern

Job Description

The JM Family College Internship program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this program, you will actively contribute to your team’s success, learn about JM Family’s companies and culture while obtaining new skills through learning opportunities, networking events and much more.

The ideal candidate will be available to work full time hours during the Summer Internship Program (May 27, 2025 - August 1, 2025).

Interns will engage in meaningful work and gain insights into specific projects or tasks, providing hands-on experience, and contributing to various department initiatives. They will learn about JM Family’s culture including our core values: Consideration, Cooperation, Communication, Innovation and Accountability. These core values are part of our keys to success and the skills that embody these values are what drives our success as an organization.

As a Customer Care Intern, you will play a vital role in supporting our customer service team. You will participate in training sessions to gain a high-level overview of customer care processes and systems.

Responsibilities:

Participate in training sessions to gain a high-level overview of customer care processes and systems.

Review data points and provide innovative approaches to enhance both associate and customer care experiences.

Support various customer care projects, including process improvement initiatives.

Gather and analyze feedback from customers and associates to identify areas for improvement.

Help document processes and create training materials for future use.

Contribute to driving the team’s efficiency and effectiveness.

Enhance customer satisfaction and associate satisfaction through your contributions.

Qualifications:

This is a full-time position based out of St. Louis, MO with flexible working arrangements depending on the business need.

The ideal candidate will be actively enrolled in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university, with a focus in a relevant field. Candidates in related fields will also be considered. Must have completed at least one semester of coursework.

Relevant completed coursework may include classes related to the role or similar.

Additional requirements or preferred qualifications may include specific skills or experiences.