Customer Service Representative
PAY RANGE: $15.50 - $28.50
Pay based on qualifications and experience.
Essential Job Duties:
• Provide exceptional service to our customers.
• Process customer orders–including, but not limited to order entry, arrange shipping, generate required bill of lading and/or custom papers for shipments, and process invoicing. Requires excellent oral and written communication skills and proficiency with data entry while maintaining accuracy in a fast-paced environment.
• Coordinate orders for customer pickup, small package, common carrier, export, and Patz Truck.
• Maintain accurate freight rates and appropriate discount programs. Requires general knowledge of logistics and geography.
• File damage and shortage claims with shipping companies.
• Advise customers of order changes, shipping and delivery dates, price changes, terms of sale, or other conditions in accordance with policies.
• Refer product inquiries to Technical Support Department for clarification of application, specifications, part numbers or other technical information from standard data.
• Assist and/or back-up others on the Customer Service team and other departments as needed.
• Maintain Patz Trucking Services scheduling, freight rates, applicable fuel surcharges, and promotion of the service.
• Maintain department procedures and reference manuals.
Education and Experience Requirement:
• High school diploma or equivalent with additional customer service education and/or 2-4 years of customer service work experience preferred.
• Proficiency with Microsoft Office software programs such as Word, Excel, and Outlook preferred.
BENEFITS: For 76 years, Patz Corporation has been producing Agricultural and Industrial Handling equipment. Patz values its employees and offers a competitive pay and benefits package including, but not limited to two weeks paid vacation, nine paid holidays, two personal days, your first year of employment. Up to 6% 401k match. Health/Life/Dental and Cancer Insurance.
Patz Corporation is an Affirmative Action/Equal Employment Opportunity Employer/Vets/Disabled
***All applicants must complete a Patz Corporation application.***
For an application visit our website at http://patzcorp.com/company/careers/, stop by the office, or call us at (920) 897-9237 for assistance. You may email a company application to careers@patzcorp.com, fax to (920) 897-3215, mail, or drop off in-person.