Store Manager Trainee

Provide prompt, efficient, and friendly customer service. Perform operations throughout the store in order to learn the requirements of the job and to assist store management in developing and implementing strategies to achieve maximum sales and earnings.

WORKING RELATIONSHIPS:

Accountable and Reports to: Store Director, Asst. Store Director

PRIMARY JOB FUNCTIONS:

• Provides prompt, efficient, and friendly customer service by exhibiting care, concern, and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.

• Genuinely thanks each customer and invites them back.

• Assists customers by: (examples include) o escorting them to the products they’re looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience.

• Answers calls promptly when paged, and provides friendly, helpful service to customers who call including taking special orders.

• Learns performance standards within all departments.

• Learns how to attain budgeted sales and profit goals of each department.

• Learns how to prepare and complete daily bookwork, record keeping, and documentation required by the Company or the Store Director.

• Learns how to properly merchandise product in each department by understanding and following schematics and the weekly merchandising newsletter(s).

• Learns how to check invoices against delivered products and supplies.

• Learns the standards for conditioning shelves and displays – straightening and facing merchandise.

• Learns how to ensure the cleanliness of all department equipment, displays, and storage areas according to sanitation schedule and standards.

• Learns how to use a SPA gun to order product and maintain accurate inventory count in EOE system.

• Learns how to control inventory through ordering, stocking, rotating products on the shelf, and writing product number on all overstock.

• Learns how to maintain the organization of storage areas according to “5S” standards.

• Learns how to plan and build displays in each department.

• Learns how to prepare a weekly work schedule for each department to ensure adequate coverage and service level while adhering to weekly sales and payroll budgets

• Monitors temperature of all display and storage units for proper product holding.

• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

• Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines.

• Reports to work when scheduled and on time.

• Protects associates and customers by removing potential hazards from the sales floor and parking lot in a timely manner.

• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

SECONDARY JOB FUNCTIONS: (These are considered occasional in nature)

• Unloads trucks using power pallet jacks and forklift to place product in appropriate storage area.

• Assists in other areas of store as permitted by Collective Bargaining Agreement(s).

• Performs other job related duties and special projects as required.

• Attends Company training meetings.

SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: 

• Must have the ability to solve practical problems and deal with multiple variables as they are presented.

• Must have the ability to do simple addition, subtraction, counting, and recording.

• Must be able to understand and follow written, verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.

• Visual requirements include clarity of vision at a distance of less than 20 inches to less than 20 feet, with color vision and depth perception. Must be able to read the descriptions on the boxes and shelf tags to order product and place merchandise in the proper locations.

• Must be able to work shifts varying in length and times, including nights, weekends and holidays

WORKING CONDITIONS:

The duties for this position are normally conducted in a store environment. Exposure to approximately 28 degrees Fahrenheit while handling products in cooler and -20 degrees Fahrenheit while handling products in the freezer. There is significant responsibility to maintain customer service levels and handle multiple priorities. The position involves sharp knives and is occasionally exposed to dust, cleaning chemicals, and equipment movement hazards. This is a fast paced work environment where stressful situations are encountered.

EQUIPMENT USED TO PERFORM JOB:

Computer, printer, fax machine, copier, box cutter, stock cart or U-Boat, trash and cardboard compactors, intercom, pallet jack, forklift, power pallet jack, step ladder, riser ladder, Sterilox machine, Garbel, fryer, rotisserie oven, soup warmer, hot wrapping machine, various kitchen utensils, icing piping bags, various cake decorating tools, knives, label maker, edible image machine, oven mitts, industrial mixer, strawberry slicer, pan washer, plastic or latex gloves, bread slicer, dock plate and SPA gun.