Air Import Agent

Job Summary:

The Air Import Agent oversees all aspects of the customer’s request, including communication with the office/agent, customs, and the client. The agent ensures exceptional follow-up of air import shipments and thorough internal and external communication regarding any delays. The Air Import Agent reports to the Air Import Manager and collaborates with the Manager and other Air Import staff to fulfill this responsibility.

Essential Duties & Responsibilities:

• Prepare quotes for customers and agents using our Quotation system; negotiate rates with carriers; coordinate shipping arrangements.

• Coordinate and arrange freight shipments with our Overseas and US agents and partners.

• Receive pre-alerts, break down documents, set up files; review documents to confirm parties, incoterms, etc.

• Check status with airlines on all shipments.

• Send shipment details to the customer; maintain customer updates.

• Organize and prepare documentation to provide to CBH for clearance.

• Dispatch trucker; arrange delivery to customer – expedited/regular.

• Notify Warehouse for bond transfer (where applicable).

• Check PODs and charges.

• Bill shipment(s) to customer promptly or forward, along with necessary back up, to the Billing Department by required time frames

• Support and maintain the Quality System (ISO) by working closely with management, sales, and/or operations to ensure goals and objectives are met with regard to the function(s) of this position.

• Ensure adherence to procedures for any issues of non-conformance that could or do directly affect the success of the Quality System.

• Other duties as assigned.

Desired Skills and Expertise:

• Knowledge of freight forwarding with a focus on air import operations.

• Excellent oral, written, and interpersonal communication skills; able to professionally communicate with Customers, Agents, and sales.

• Commitment to customer service and ability to work in a team-oriented environment.

• Good working knowledge Microsoft Office, with proficiency in Excel, Word and Outlook; freight forwarding software.

• Enthusiastic, positive and internally driven with a sense of urgency and “whatever-it-takes” attitude.

• Ability to work effectively in a cross-functional team environment at all levels of the organization, or work independently with little or no supervision, to achieve results.

• Effective interpersonal skills that result in loyal, long-term customer relationships.

• Practical problem solving and decision-making skills.

• Ability to work under time constraints using time management and organization skills, adjusting priorities based on workload or direction from customer or management.

Qualifications:

· 0-3 years experience in international logistics operations.

· 2 -3 years customer service experience.

· Minimum high school diploma or GED.

· Candidates must be legally eligible to work in the US.