Customer Service Representative

Competitive Earning Potential: $18.50/Hour for afternoons 

+$300 Hiring Bonus + Annual Company Bonus/Gainshare

2:30 PM-11:00 PM ET 

No Weekends!

This position will work on a hybrid schedule:

 Mondays and Fridays from home / Tuesdays through Thursdays at our headquarters in Stow, OH.

At Matco Tools, we believe that exceptional customer service is the heartbeat of our organization. As a Customer Service Representative, you’ll be the vital link between our dynamic sales force and the Matco Tools corporate offices. Your role is more than just answering calls; it’s about creating lasting relationships, solving problems, and ensuring our customers have the tools they need to succeed.

Why Join Our Team?

• Empowerment: You’ll be the go-to resource for our franchised distributors, District Managers, Regional Managers, and commercial customers. Your expertise will directly impact their success.
• Continuous Learning: We invest in your growth. Expect ongoing training, workshops, and opportunities to expand your skill set.
• Career Exploration: Matco Tools isn’t just a job; it’s a journey. Explore different paths within our organization and chart your course for success.
• Enhanced Skills: Develop your customer service prowess. You’ll master the art of providing accurate product information, pricing details, and availability updates.

What You’ll Be Doing

• Guiding Tool Selection: Assist our franchised distributor customers in choosing the right automotive tools and toolboxes. Your expertise will empower them to make informed decisions.
• Inbound Calls :Be the friendly voice on the other end of the line. Handle inquiries, provide pricing details, share part numbers, troubleshoot issues, and offer basic credits.
• Technical Support: Become the product encyclopedia! You’ll provide information and specifications from our Matco Tools catalog and those of our trusted suppliers.
• Order Management: Efficiently input orders using our internal software systems. Accuracy and attention to detail are your superpowers.
• Collaboration: Work closely with the Customer Service team. Together, you’ll tackle open questions, resolve challenges, and ensure seamless communication.
• Cross-Functional Problem-Solving: Engage with subject matter experts across departments. Your ability to bridge gaps and find solutions will be invaluable.
• Other Adventures: As part of our dynamic team, you’ll take on additional responsibilities as needed. Adaptability is key!

Qualities We Value

• Empathy: Understand our customers’ needs and provide personalized solutions.
• Communication: Clear, concise, and friendly – your words matter.
• Resourcefulness: Think on your feet and find creative solutions.
• Team Player: Collaboration fuels our success.

To thrive in this role, you’ll need:

• Education: High school diploma or GED equivalent.
• Availability: Flexibility to work from 2:30 PM to 11:00 PM ET, Monday to Friday.
• Experience: At least 1 year of call center experience or equivalent experience in dealing with customers.
• Automotive Knowledge: On-the-job experience working with general automotive mechanics is a plus.
• Bonus Points: ASE certification, automotive expertise, tool familiarity, or a related trade school degree.

Required Competencies

• Tech Savvy: Intermediate use of PC and keyboard.
• Effective Communication: Strong verbal and written skills.
  Problem-Solving:Interpret customer issues, troubleshoot, and translate them into resolutions while maintaining a positive attitude.
  Empathetic Professionalism: Understand customer concerns while maintaining a professional demeanor.
  Quick Learner: Adapt and learn swiftly on the job.
  Multitasking Ninja: Thrive in a fast-paced office environment.
  Phone Etiquette: Answering calls is a primary function of the position.

Join the Matco Tools Family
At Matco Tools, we’re more than just tools; we’re a community of passionate individuals committed to excellence. If you’re ready to make an impact, grow your skills, and be part of something bigger, apply today!

Matco Tools is a proud member of Vontier Corporation, offering competitive benefits, career development, and a supportive work environment. ️.

Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. P

BENEFITS

Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation + 4 floating holidays + 8 paid holidays 
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team-building events

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WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."

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