Client Experience Ambassador
Hamilton Capital is seeking a dynamic professional to add to our Client Experience Team. The Client Experience Ambassador's primary responsibility will include the key role of representing Hamilton Capital in making memorable first and last impressions with our clients, as well as providing extraordinary support service to both clients and internal team members. The Client Experience Ambassador must be professional, caring, and genuinely interested in making people feel welcome and delighted. This team member is also responsible for a variety of operational and administrative tasks.
Position Benefits
- Supportive, innovative culture with an intentional focus on the success of every individual both personally and professionally
- Thought leadership and innovative thinking are valued and rewarded
- Excellent benefits, including a 401(k) Plan with employer contribution, PTO, paid parental leave and more
- Individual and Team Incentive Plans
- Complimentary Investment management and financial planning services
Primary Position Responsibilities
- Proudly lives the Hamilton Capital brand as the first line of communication to Columbus office visitors (clients, partners, family members, community members, etc.).
- Creates a warm and welcoming environment for our clients on-site. Shows initiative in improving the overall visit by taking ownership of conference rooms, lobby, and other client-facing facilities. Builds trusted relationships through strong rapport with clients and teammates whether in person or over the phone.
- Self-motivated and excited to go above and beyond to assist with internal and external needs in alignment with our commitment to delivering and serving with excellence.
- Supports events to enhance the brand/culture experience including ideation and execution to ensure the Hamilton Capital brand shines through every time (i.e., employee recognition, client lunches, all-firm outings and meetings, special events, etc.).
- Serves as Subject Matter Expert and execution lead for all mass-email communications through Constant Contact (an email marketing platform).
- Works in partnership with Marketing team to create best practices and processes for mass email communication.
- Develops expertise in all technical aspects of Constant Contact including but not limited to email setup, list management, opt-in/out management, new capabilities.
- Own execution of emails including list setup, testing, and final deployment.
- Provides ongoing assistance to Investment Management and Client Experience teams in executing key client quarterly reporting and communications.
- Manages all office needs including supplies, food and beverage, and communication with facilities management.
- Supports new employee onboarding through training and mentoring new employees on phone and security system/protocols.
HAMILTON CAPITAL CORE VALUES
Serve First
- Always put others’ interests first
- Act with a service mindset toward our clients and each other
- Align our interests with the client’s own
Be Insightful
- Stay informed/on top of the latest news and best practices
- Continual improvement and service excellence
- Share information internally and externally
Guide Forward
- Focus on the future
- Begin with the client’s end goals in mind
- Think beyond the near term and set the right investment horizon
Collaborate
- Communicate clearly and listen intently
- Seek to understand the deeper reason
- Work as a team for the client’s best outcome
Make It Happen
- Be accountable to the client and the team
- Find solutions, not excuses
- Commit to action and own the results
EDUCATION AND EXPERIENCE
- Bachelor's or Associate's degree or equivalent experience required
- Minimum of 2-4 years of experience in a similar work capacity preferred
- Outstanding client service, with a heart to serve, contagious smile and enjoys making people feel welcome and comfortable
- Poised, professional, and positive demeanor
- Ability to properly prioritize work and manage interruptions
- Demonstrates strong attention to detail, communication, organization, and problem-solving skills.
- Reliable, shows ownership of responsibilities, and consistently helps teammates when needed.
- Proficiency with Microsoft Office suite and aptitude to learn specialized, industry-specific software programs, experience with Constant Contact a plus.