Technical Program Manager Intern

Are you a student eager to gain hands-on experience in project management? Lexmark is offering an exciting opportunity for an Academic Year Part-Time Intern to join our team as a Technical Program Manager (TPM) within the Americas Professional Services and Global Practices Organization. This internship provides a unique chance to develop valuable skills while supporting our customer-focused initiatives.

A TPM promotes communication and teamwork among individuals and groups both inside and outside the organization. They are accountable for supporting in pre-sales project activities from quote generation to contract signature, as well as the lead for project implementation.

Skills and Qualifications

• Currently pursuing a degree or certification in a relevant field.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office suite and applications, including Word, Excel, PowerPoint, SharePoint, Visio, Project, and Dynamics Strong written and verbal communication skills.
• Ability to work effectively in a team environment.
• Enthusiasm for learning and willingness to take on new challenges.

Preferred Qualifications

• Prior exposure to project management concepts.
• Familiarity with customer-facing interactions.
• Basic understanding of sales engagement processes.

Responsibilities

• General and Administrative Tasks
  • Submit Timecards promptly.
  • Create and/or provide input on documentation and processes.
• Pre-Sales
  • Aid in providing budgetary estimates, proposals, and quotes to internal and external stakeholders upon request.
  • Collaborate with the Contracts Manager for evaluation and production agreements.
• Implementation
  • Contribute to initiating Microsoft Dynamics opportunities for Closed/Won invoicing procedures.
  • Assign Technical Program Managers (TPM) and request Technical Integration Specialists (TIS) to projects.
  • Facilitate internal knowledge transfer between Solution Architects (SA) and TIS.
  • Participate and provide assistance (e.g., document minutes) in customer project kickoff meetings.
  • Assist TIS in organizing technical meetings as required.
  • Collaborate and develop project plans/schedules with the assigned TIS.
  • Conduct/Assist internal and external weekly/biweekly project status meetings and provide updates/documentation in the associated Dynamics project.
  • Manage and document issues and risks with TIS and the customer.
  • Update the project plan as it progresses, and drive them to completion, obtaining customer sign-off for closure activities.
• Post Implementation
  • Support/review and input contract-specific data in Position Asset (customer contacts, asset contacts, quantities, modules purchased, contract documentation).
  • Submit/assist and manage the Position Asset for review and approval by the customer support team (TSC).
  • Facility/assist/participate in final communication with customers regarding steady-state transition.
  • Provide assistance in preparing necessary documentation to customers for steady-state transition.
  • Assist in completing closeout procedures in Dynamics.
  • Offer support to the Global Business Services (GBS) Team on Subscription//Software Maintenance and Support (aka SMSA) Annuities.