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Insurance Technician 3 (2 positions)

Office of Insurance Commissioner for WA State
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OIC CAREER OPPORTUNITY

The Office of the Insurance Commissioner’s (OIC) Producer Licensing & Oversight Unit  is seeking two motivated and qualified individuals to fill one permanent and one non-permanent Insurance Technician 3 positions.  The positions are assigned to the Consumer Protection Division, located in our Tumwater office. 

The non-permanent position is expected to last approximately 6 months.

As part of the Producer Licensing & Oversight Program, these senior-level, paraprofessional positions are responsible for protecting consumers and the public interest through the fair and efficient regulation of insurance licensees. This is accomplished by assuming adherence with the laws and regulations of this state for the issuance of initial, renewal, and reinstatement of insurance licenses, and for all licensing processes.

If you are a self-motivated problem solver that enjoys a fast-paced environment where you get to protect consumers interests, this may be a good fit for you! Attention to detail, ability to prioritize and adaptability are key in these Insurance Technician 3 positions. A passion for helping others and ability to remain calm and empathize with a diverse customer base is essential to being successful in these roles. 

If that sounds like you, please apply and become part of our dynamic team!

This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for these positions are $3,239 - $4,299.

 

AGENCY PROFILE AND VALUES

The Office of the Insurance Commissioner (OIC) operates under the direction of the state's Insurance Commissioner, a statewide elected official. Our mission is to provide consumer protection and regulation of the state's insurance industry.   With a workforce of approximately 265 employees, we are one of the smaller state agencies in Washington state government and are fortunate to have a stable funding source that does not rely on the state's general fund.   Because we are a small agency, you will truly get a chance to understand the 'big picture' of what we do and why we do it. You will also have a chance to get to know your co-workers.

We value diversity in the workplace. We challenge our employees to continuously improve the way we do business and to meet and exceed the needs of our customers.   To learn more about this agency, we invite you to visit our website at http://www.insurance.wa.gov/ and listen to our employees talk about why they love working here. 

 

BENEFITS OF WORKING FOR OIC

Washington State offers one of the most competitive benefits packages in the nation. We offer a great selection of health and retirement plans, paid leave, and compensation benefits for you and your family.

 

Additional Benefits:

 

Duties

 

The duties of the position include, but are not limited to: 

  • Reviewing online and paper applications for resident/nonresident individual or business entity initial, renewal, and reinstatement licenses
  • Evaluating applications for completeness and working with the applicant, licensee, or insurer to correct as needed
  • Responding to the full-range (simple to complex) of electronic, telephone, or in-person inquiries regarding electronic and paper licensing processes
  • Reviewing, analyzing, and evaluating online appointment renewal applications from insurers, communicating missing requirements and deficiencies to the submitting insurer, and processing the renewal when complete
  • Issuing court certification letters

 

Required Qualifications:

 

Two (2) years as an Insurance Technician 1, including one (1) year of clerical and customer service experience.

OR

One (1) year as an Insurance Technician 2, including one (1) year of clerical and customer service experience.

OR

Four (4) years of clerical/office support/customer service* experience in a position providing guidance to inquiries regarding professional processes, procedures, regulations, and other inquiries.

AND

In addition to the above qualifications, competitive candidates must have a “Basic” skill level in Word, Excel, and Outlook.

 

*Clerical and customer service experience includes duties such as answering multi-line telephones, greeting customers, taking orders, or responding to questions, providing resolution to issues, filing, keeping records, data entry, processing mail, inventorying supplies, checking emails, typing and/or managing schedules or calendars, in an office setting.

 

Preferred/Desired 

  • Associate degree or higher.
  • Insurance related certification(s) / designation(s).
  • Experience reviewing/analyzing/issuing professional licensing applications for compliance with the applicable statutes, regulations, policies, processes, and procedures.
  • Experience researching/analyzing/responding clearly and effectively to written or oral inquiries regarding professional licensing, processes, or statutory/regulatory compliance.
  • Intermediate or above skill level in Excel, Word, and Outlook.