Manager, Value Stream

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

The Value Stream Manager will be an exemplar of strong leadership, demonstrating high performance behaviors and the standards to drive a self-directed team culture to consistently deliver the Business Key Performance Indicators (KPI) including EHS, Quality, Delivery, Cost (OEE & Productivity), People (engagement, absenteeism). Responsible for ensuring the effective management and development of staff, including timely feedback on performance, and adherence to West / Tech Group policies and procedures. Reports to Manufacturing Director.

Essential Duties and Responsibilities:

• Champion a culture of health and safety in accordance with the highest standards of regulatory compliance.
• End to end ownership for the full business value stream.
• Build and maintain an excellent working relationship with the customer in the successful delivery of all client related projects (on time, within budget and in accordance with customer requirements/specifications).
• Support the Customer Account Manager in developing and executing a compelling strategic sales / business plan for the continued growth of the Value Stream
• Commercial leadership and management of Value Stream customers, including full operational P&L responsibility.
• Lead and drive the highest standards in Operational performance, 6S, people development to build on the culture of continuous improvement and growth, to deliver tangibly high quality performance outcomes
• Drive excellent cross functional relationships both within the Value Stream and companywide.
• Demonstrate excellent leadership visibility to drive engagement levels across the organisation.
• Development of the team to support Value Stream and performance and growth, including the recruitment, identification, development and retention of talent in the Value Stream.
• Strong coaching / development of team using development and retention plans as appropriate.
• Other duties assigned.

Basic Qualifications: 

• Education: Bachelor's in a technical discipline to include: Business, Operations or Engineering.
  • Experience: 8-10 years of experience in leading and managing a diverse team in a fast paced and highly regulated environment.
• Excellent commercial acumen and customer relationship building skills.
• Strong analytical and problem-solving skills.
• An ability to lead in matrix structure multiple projects on-time to budget.
• Excellent communication skills.
• Self-motivated, results oriented and highly focused / organized mind-set.

Preferred Knowledge, Skills and Abilities:

• 3+ years’ experience of working in medical devices sector or similar is an advantage.
• Ideally have injection molding and tooling knowledge / expertise.
• Support and contribute to Lean programs and activities towards delivery of targets business wide
• General knowledge of OSHA/EPA/safety regulations, manufacturing and process automation
• Working knowledge of business and shop floor systems to effectively manage operations; prefer SPA and MS Office applications.
• Experience working with ISO9000, FDA and cGMP required.
• Ability to read and interpret documents and drawings, specifications, safety rules, operating instructions, procedure manuals and regulatory documentation.
• Ability to write routine reports, correspondence and process documents.
• Ability to speak effectively before groups and employees in the organization.
• Write monthly progress reports and capital request.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this job description.
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times.
• Able to comply with the company’s quality policy at all times.

Travel Requirements:

• Must be able to travel up to 10% of the time.

Physical and Mental Requirements:

• This job is classified as having light and sedentary physical requirements as the candidate will be required to lead a team to deliver KPIs’ utilizing various IT tools, and meeting with team members regularly including Gemba walks to drive standards improvement.
• Must be a strong and creative problem solver who can think on their feet under pressure.
• Must have excellent written and verbal communication skills.
• Must be able to work in a fast-paced environment.
• Must be able to organize and prioritize tasks; must be detail orientated and self-motivated.
• Must be able to deal with all levels of employees and work across various departments.
• Must be able to work independently on own projects while working concurrently with all departments. #LI-CS1

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.