IT Client Services Intern

Job Description

The IT Client Service Intern will be a technical resource responsible for assisting in day-to-day customer technical support in the end-user computing environment.  This intern will have direct influence/input with our IT Employee Help Desk including customer support for a wide range of technical requests, and technical assets/tools. Support Employee Help Desk windows/infrastructure background is preferred.

Responsibilities

• Assists the business unit in completing the tasks assigned to them, which often includes, but is not limited to, project work and covering the day-to-day operations of the business unit.
• Participates in training programs, workshops, and on-the-job learning opportunities to enhance knowledge and skills related to the field or industry of the internship.
• Participates in summer internship program events, including Lunch and Learns.
• Completes assigned tasks and projects efficiently and effectively, following instructions and guidelines provided by supervisors or mentors.
• Conducts research, gathers data, and analyzes information relevant to the internship focus or assigned projects.
• Takes responsibility for administrative and support tasks of the department.
• Collaborates with colleagues, supervisors, and other stakeholders to effectively communicate progress, challenges, and ideas, and actively participates in team meetings or discussions.
• Works on projects that provide opportunity to collaborate with other interns as well as associates in other departments, ranging from data analysis to mentors.
• Identifies and resolves issues or challenges that arise during the internship, demonstrating problem-solving skills and a proactive approach to finding solutions.
• Demonstrates professionalism, punctuality, and a strong work ethic by being reliable, responsible, and maintaining a positive attitude towards assigned responsibilities.
• Develops business skills in communication and shadowing other professionals.
• Maintaining accurate records, documenting progress, and preparing reports or presentations as required by the internship program or supervisors.
• Attends business unit meetings as assigned and creates and delivers presentations.
• Seeks feedback from supervisors or mentors, actively seeking opportunities for improvement, and applying learning to enhance performance throughout the internship.
• For field roles, only: Expected to drive/travel at least 25% of working time to perform essential functions. This may involve traveling on short notice or other daily driving duties as assigned.

Qualifications

• High School Diploma or General Education Diploma (GED) and/or commensurate experience.
• Either actively enrolled in an academic institution in pursuit of a degree in a relevant course of study or is a recent college graduate, typically having attained a degree within the past 12 months.
• For field roles, only: Valid driver's license and a driving record that conforms to company standards'