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Customer Service Representative

Climax Metal Products Company
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General Duties

  • Establish and maintain rapport with customers and offer world-class friendly service. Maintain the philosophy of always giving the customer more than they ask for.
  • Receive (via phone and fax) customer orders and inquiries for price and delivery quotations for stock catalog and special items. Prepares formal quotes and faxes to customer as required.
  • Support sales staff by preparing quotes to customer requests on an immediate basis for quick turn around.
  • Respond to leads generated by advertising and websites and recommends the most appropriate channel, i.e. direct quote or forward to the most appropriate stocking distributor.
  • Sell and educate customer on Climax products and product attributes as well as alternatives. Use tacit knowledge to guide customers towards stock items whenever possible.
  • Prepare all CSIR paperwork as appropriate, make copies and decimate.
  • Receive and respond to expedite / delivery requests from customers and communicates to operations to communicate customers urgency. Act as a customer advocate within the Company to communicate customer needs.
  • Respond to customer requests for literature, prints, and technical information.
  • Participate in new product development initiatives.
  • Assist Marketing efforts by providing leads and input, working with staff, and, in particular, with proactive calling efforts.

Skills Understanding and expertise relating to Power Transmission and Fastener Distributors

  • Professional selling and customer service skills (both inside & outside sales experience)
  • Product knowledge of Shaft Collars and Rigid Couplings and KLA’s, coatings, finishes, materials, applications, KLDs, etc.
  • Excellent verbal and written communication skills (especially telephone skills)
  • Experience with CRM and ERP, specifically Salesforce.com
  • Microsoft Office and Access
  • Excellent problem solving skills

Job Type: Full-time Salary: $35,000.00 to $50,000.00 /year

Job Type: Full-time

Salary: $40,000.00 - $50,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: In person

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