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Technical Solutions Engineer

Epic
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Problem-solving with a purpose.

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders. Learn more about our team at https://careers.epic.com/Jobs/Technical-Solutions-Engineer. 

We do not require any healthcare or tech experience to be considered for this role. In fact, we love it when people come in with unique backgrounds as they can help look at problems with a fresh viewpoint. In addition, we have a holistic training process to help you learn anything you do need to know about healthcare and our software! And you do not need to know how to code to be considered. 

Test the limits of your brain for the most innovative health systems on the planet.

The top-ranked health systems in U.S. News and World Report are Epic customers. Our community includes major systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, as well as leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many more. 

Experience our state-of-the-art campus, eat delicious food, and travel the world.

We don’t believe in cubicles. (Well, we believe they exist, but…) Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. For lunch, visit King’s Cross or Cassiopeia for a wide array of meal options, or go to one of our smaller, themed bistros, featuring wood-rotisserie, pan-Asian, and Latin-inspired cuisine. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

Live affordably in a city known for its rising tech talent.

Epic is located just outside Madison, Wisconsin, which is the second fastest growing market for tech talent in the United States, home to the state capital, and the University of Wisconsin. Madison has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and it has the highest concentration of millennial talent in the country (Inc.).

More than just important work.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Epic is an Equal Opportunity employer. We seek diverse perspectives, backgrounds, and experiences in our mission to improve healthcare. Research has shown that job-seekers who are women, LGBTQ+, or members of the global majority are less likely to apply for roles they don't seem completely qualified for, so we encourage all who are interested to apply. Please see our full non-discrimination statement at https://careers.epic.com/EEO.

Requirements

  • Bachelor's degree or greater
  • A history of academic excellence or professional success
  • Willingness to travel occasionally to customer locations
  • Eligible to work in the U.S. without visa sponsorship
  • Relocation to the Madison, WI area (reimbursed)
  • COVID-19 vaccination

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Keywords: Technical Support, Problem Solving, Customer Solutions, Systems Integration, Root Cause Analysis, SQL, Technical Documentation, Cross-functional Collaboration, Technical Communication, SaaS, Performance Optimization, Automation, Escalation Management, Engineering, Tech, Information Technology, Healthcare, Mathematics, Physics